China Lutje
Sheridan
Summary
Dynamic medical billing professional with extensive experience at Ruby Valley Medical Center, excelling in claims review and patient collections. Proven ability to ensure HIPAA compliance while fostering teamwork and collaboration. Adept at resolving denied claims and enhancing billing accuracy, contributing to streamlined operations and improved patient satisfaction.
Overview
15
15
years of professional experience
Work History
Medical Biller
Ruby Valley Medical Center
01.2022 - Current
- Adhered to established standards to safeguard patients' health information.
- Filed and updated patient information and medical records.
- Collected payments and applied to patient accounts.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
Nursing Assistant
Barrett Hospital and Healthcare
11.2019 - 12.2021
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Hotel Housekeeper
Quality Inn Hotel
11.2018 - 09.2019
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
Head Housekeeper
Ruby Springs Lodge
01.2016 - 11.2018
- Completed schedules, shift reports, and other business documentation.
- Managed laundry sorting, washing, drying, and ironing.
- Kept building entryway glass clean and polished for professional presentation.
- Trained and mentored all new personnel to maximize quality of service and performance.
CNA
Larchwood Inns
03.2011 - 02.2013
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Call Center Representative
StarTek
07.2010 - 08.2011
- Implemented and developed customer service training processes.
- Met customer call guidelines for service levels, handle time and productivity.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Grand Junction High School
Grand Junction, CO05-2010
Skills
- Claims review
- Balance reconciliation
- Information requests
- Records maintenance
- Patient collections
- Insurance claims processing
- Teamwork and collaboration
- Customer service
- Commercial and private insurance
- Medical billing
- HIPAA compliance
- CPSI use
Timeline
Medical Biller
Ruby Valley Medical Center
01.2022 - Current
Nursing Assistant
Barrett Hospital and Healthcare
11.2019 - 12.2021
Hotel Housekeeper
Quality Inn Hotel
11.2018 - 09.2019
Head Housekeeper
Ruby Springs Lodge
01.2016 - 11.2018
CNA
Larchwood Inns
03.2011 - 02.2013
Call Center Representative
StarTek
07.2010 - 08.2011
High School Diploma -
Grand Junction High School
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