Christopher Larsen
Helena,MT
Summary
Dynamic optician with extensive experience with multiple eye clinics, excelling in precision optical measurements and customer service. Proven track record in enhancing customer satisfaction through effective frame selection and ensuring the right lens fit for patients. Knowledge in insurance verification and maintaining inventory, ensuring a seamless shopping experience while fostering strong client relationships.
Optical professional equipped with hands-on experience in providing precise eyewear fittings and exceptional customer service. Skilled in lens prescription interpretation, frame adjustments, and vision correction assessment. Strong team collaborator focused on achieving optimal patient outcomes and adapting to changing needs. Known for reliability, technical expertise, and patient-centric approach.
Overview
14
14
years of professional experience
Work History
Optician
Montana Eyecare
08.2013 - Current
- Assisted customers in selecting appropriate eyewear based on personal style and prescription needs.
- Learned to operate optical equipment for fitting glasses and performing basic adjustments.
- Maintained certain inventory lines by organizing and restocking eyewear displays effectively.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Collaborated with team members to ensure a positive customer experience during appointments.
Optician
Walmart Vision Center
09.2012 - 08.2013
- Gained knowledge in lens types and coatings to provide accurate product recommendations.
- Maintained cleanliness and organization of workspace, adhering to safety protocols in the shop.
- Engaged with customers to gather feedback, enhancing service delivery through active listening.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
Optician
Sams Club
01.2012 - 09.2012
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Boosted revenue growth by cross-selling additional products and services, such as lens cleaning solutions or protective eyewear accessories.
Cashier
Sams Club
08.2011 - 01.2012
- Processed high volumes of transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Trained new staff on cash register operations and customer interaction protocols.
Education
High School Diploma -
Jefferson High School
Boulder, MT05.2011
Skills
- Insurance verification
- Computer skills
- Repairing glasses
- Optical dispensing
- Insurance billing
- Adjusting eyewear
- Retail sales
- Frame selection
- Product upselling
- Eyewear brands
- Eyewear trends
- Attention to detail
- Effective time management
- Active listening
- Inventory management
Timeline
Optician
Montana Eyecare
08.2013 - Current
Optician
Walmart Vision Center
09.2012 - 08.2013
Optician
Sams Club
01.2012 - 09.2012
Cashier
Sams Club
08.2011 - 01.2012
High School Diploma -
Jefferson High School
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