Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christian Upham

Browning

Summary

Dynamic law enforcement professional with experience at Glacier County Sheriff's Office and Blackfeet Law Enforcement Services, excelling in emergency response and community engagement. Proven ability in conflict de-escalation and criminal investigations, enhancing public safety through proactive policing. Recognized for strong report writing skills and effective teamwork, contributing to successful outcomes in high-pressure situations.

Experienced with public safety and law enforcement procedures, focusing on maintaining order and protecting citizens. Utilizes strategic problem-solving and effective communication to handle diverse situations. Track record of building strong community relationships and ensuring compliance with legal standards.

Professional in emergency communications with strong focus on team collaboration and achieving results. Adept at managing high-pressure situations and ensuring seamless communication flow. Known for flexibility in adapting to changing needs and providing reliable support. Skilled in crisis management, leadership, and efficient problem-solving.

Reliable emergency communications professional with robust background in managing 911 call centers and ensuring operational efficiency. Proven track record of enhancing dispatcher training and streamlining emergency response protocols. Known for strong team collaboration and adaptability in rapidly changing situations, with key skills in crisis management and effective communication.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Police Officer

Blackfeet Law Enforcement Services
01.2025 - Current


  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Answered emergency calls for help from citizens and business owners.
  • Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
  • Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
  • Secured crime scenes, gathered evidence, and questioned witnesses.
  • Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
  • Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
  • Reduced criminal activity in assigned areas through proactive policing and community engagement.
  • Investigated and reported crimes, accidents, offenses, and damage to property.
  • Testified effectively in court, contributing to successful prosecutions of offenders.
  • Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
  • Conducted witness interviews and gathered details regarding incidents to determine best course of action.
  • Enforced traffic laws diligently, promoting road safety and reducing accident rates.
  • Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
  • Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
  • Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
  • Apprehended offenders and conducted interviews and interrogations.
  • Apprehended suspects, read Miranda Rights, and transported offenders to jail.
  • Enforced traffic laws and ordinances through visual observation and radar speed detection.

911 Communications Supervisor

Glacier County Sheriff's Office
04.2024 - 01.2025
  • Increased accuracy in dispatching resources with the implementation of a computer-aided dispatch system.
  • Maintained up-to-date knowledge of industry best practices by attending conferences, workshops, and training sessions regularly.
  • Oversaw scheduling and staffing needs for a 24/7 operation, optimizing coverage during peak hours.
  • Conducted ongoing quality assurance reviews to identify areas of improvement in call handling protocols.
  • Boosted team morale through regular performance evaluations and constructive feedback sessions.
  • Spearheaded recruitment efforts to attract diverse talent for open positions within the communications center.
  • Ensured timely resolution of technical issues by coordinating with IT support staff on hardware and software maintenance.
  • Improved interdepartmental communication by collaborating with police, fire, and EMS departments on joint initiatives.
  • Assisted callers in emergency situations with appropriate information and support.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
  • Enhanced response times by streamlining call-taking procedures and prioritizing emergency situations.

911 Dispatcher

Glacier County Sheriff's Office
10.2023 - 04.2024
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Read system maps and caller information, and documented details in system.
  • Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Increased situational awareness among responding units through timely updates on evolving incident conditions.
  • Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
  • Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
  • Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
  • Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Reduced errors in dispatch process by meticulously documenting call details and resource allocation.
  • Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
  • Followed established protocols for professional handling of emergency situations.
  • Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.

Correctional Officer

Bureau of Indian Affairs
09.2022 - 07.2023
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Enhanced facility security by conducting regular inspections and addressing potential risks.
  • Observed behavior of residents individually and in groups.
  • Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
  • Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
  • Booked new inmates into facility and processed inmates for release.
  • Interviewed inmates to obtain information and assess needs.

Police Officer

Blackfeet Law Enforcement Services
06.2020 - 07.2022
  • Conducted preliminary investigations at scenes of major crimes.
  • Patrolled assigned areas to prevent and detect roadway crimes.
  • Developed strong rapport with local businesses owners to address concerns about crime or vandalism affecting their establishments.
  • Collaborated with other law enforcement agencies to solve complex cases and apprehend dangerous criminals.
  • Responded to emergency calls to provide assistance to citizens in need.
  • Conducted searches of individuals, vehicles and premises.
  • Utilized clear communication and interpersonal skills to build relationships with citizens.
  • Provided testimony in court proceedings.
  • Identified, pursued and arrested suspects and perpetrators of criminal acts.
  • Participated in continuous firearms proficiency, defensive driving and arrest technique training.
  • Monitored criminal activity in community to identify suspicious activity.
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
  • Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
  • Secured crime scenes, gathered evidence, and questioned witnesses.
  • Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
  • Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
  • Investigated and reported crimes, accidents, offenses, and damage to property.
  • Testified effectively in court, contributing to successful prosecutions of offenders.
  • Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
  • Conducted witness interviews and gathered details regarding incidents to determine best course of action.
  • Apprehended offenders and conducted interviews and interrogations.
  • Apprehended suspects, read Miranda Rights, and transported offenders to jail.

Deputy Sheriff

Glacier County Sheriff's Office
11.2019 - 06.2020
  • Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
  • Served warrants efficiently while maintaining strict adherence to legal guidelines and procedures.
  • Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
  • Collaborated with other law enforcement agencies for joint operations, resulting in improved efficiency and effectiveness.
  • Maintained accurate reports and records, aiding in the proper documentation of cases for judicial proceedings.
  • Investigated incidents and crimes, collected evidence, and recorded witness statements.
  • Provided security at various community events, ensuring a safe environment for attendees.
  • Observed jail and inmate activity to maintain order and safety.
  • Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
  • Conducted thorough investigations that led to the successful prosecution of numerous offenders.
  • Administered first aid and emergency assistance at accident scenes, saving lives and stabilizing victims until medical teams arrived.
  • Enhanced community safety by conducting routine patrols in high-risk areas.
  • Conducted detailed interviews with victims, witnesses, and suspects, gathering crucial information for case investigations.
  • Reduced response times to emergency calls by optimizing patrol routes and strategies.
  • Streamlined report writing procedures, resulting in more accurate and timely documentation of incidents.
  • Responded to emergency calls to provide assistance to citizens in need.

911 Dispatcher

Glacier County Sheriff's Office
07.2017 - 11.2019
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Answered calls from automatic routing system and took basic information from callers.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Consistently met or exceeded departmental standards for call handling time, contributing to an optimized emergency response system.
  • Participated in ongoing professional development opportunities to stay current on industry best practices and emerging technologies within the field of emergency communications.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Reduced call abandonment rates by implementing more efficient call-handling procedures.
  • Maintained high levels of caller satisfaction, providing calm and clear instructions during stressful situations.
  • Improved response times with accurate call assessment and clear communication to first responders.
  • Enhanced community safety by efficiently dispatching emergency services to incidents based on priority and location.
  • Supported emotional well-being of callers, providing reassurance and instructions until help arrived.
  • Enabled quicker dispatch decision-making with setup of automated alert systems for high-priority calls.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Read system maps and caller information, and documented details in system.
  • Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Teacher's Assistant

Blackfeet Early Childhood Center
02.2017 - 05.2017
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Maintained safety and security by overseeing students in recess environments.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Completed daily reports on attendance and disciplinary performance.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Receptionist

Eagle Shield Elderly Center
07.2016 - 02.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Maintained confidentiality of information regarding clients and company.

Bingo Paymaster

Glacier Peaks Casino
08.2015 - 11.2015
  • Streamlined the payout process for increased efficiency and reduced wait times for players.
  • Developed strong relationships with regular customers, resulting in increased loyalty and repeat business.
  • Enhanced customer experience by efficiently processing bingo payouts and maintaining accurate records.
  • Ensured compliance with gaming regulations through meticulous record-keeping and proper payout procedures.
  • Monitored inventory levels of necessary supplies such as paper sheets or electronic devices preventing shortages during peak hours.
  • Managed high-volume periods effectively by prioritizing tasks and maintaining strict attention to detail.
  • Implemented new organizational systems for managing cash flow, increasing efficiency and reducing the risk of errors.
  • Supported the overall success of the bingo hall by collaborating with colleagues on promotional events and initiatives.
  • Maintained a high level of accuracy in financial transactions, reducing discrepancies and ensuring player satisfaction.
  • Adapted quickly to changes in game schedules or policies providing seamless service under various conditions.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Counted and recorded assigned funds and made exchanges of funds throughout shift.
  • Secured casino funds not in use after balancing cash drawer.
  • Collected cash bets from players and documented amounts in records.
  • Supported bingo callers with tickets, cards and money.

911 Dispatcher

Blackfeet Law Enforcement Services
06.2014 - 08.2015
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Enabled quicker dispatch decision-making with setup of automated alert systems for high-priority calls.
  • Supported emotional well-being of callers, providing reassurance and instructions until help arrived.
  • Enhanced community safety by efficiently dispatching emergency services to incidents based on priority and location.
  • Improved response times with accurate call assessment and clear communication to first responders.
  • Maintained high levels of caller satisfaction, providing calm and clear instructions during stressful situations.
  • Reduced call abandonment rates by implementing more efficient call-handling procedures.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.

Cashier Assistant and Barista

Native Life
06.2010 - 11.2011
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
  • Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Managed returns and exchanges with focus on customer satisfaction and store policy adherence.
  • Operated cash register to record transactions accurately and efficiently.
  • Set up new sales displays each week with fresh merchandise.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Education

No Degree - Criminal Justice

Blackfeet Community College
Browning, MT

High School Diploma -

Browning High School
Browning, MT
05-2012

Skills

  • Report writing
  • Integrity and honesty
  • Conflict de-escalation
  • Relationship building and management
  • De-escalation techniques
  • Patience and empathy
  • Community engagement
  • Criminal investigations
  • Planning and coordination
  • Emergency management
  • Law enforcement
  • Emergency response
  • Courtroom testimony
  • Crime prevention
  • Schedule setting
  • Dispatch
  • Weapons safety
  • Critical thinking
  • Decision-making
  • Radio communications
  • Critical Decision-making
  • Call center operations
  • Geographic information systems
  • Teamwork
  • Problem-solving
  • Time management
  • Prioritizing situations
  • Listening skills
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Computer skills
  • Team leadership
  • Verbal and written communication
  • Computer-aided dispatching
  • NCIC database
  • Map reading skills
  • Information gathering
  • Professionalism
  • Good judgment
  • 911 system information databases
  • Cash handling
  • Money handling
  • Customer relations
  • Order taking

Certification

  • Certified Police Officer, Blackfeet Law Enforcement - Current
  • Certified 911 Dispatcher, Blackfeet Law Enforcement - Current

Timeline

Police Officer

Blackfeet Law Enforcement Services
01.2025 - Current

911 Communications Supervisor

Glacier County Sheriff's Office
04.2024 - 01.2025

911 Dispatcher

Glacier County Sheriff's Office
10.2023 - 04.2024

Correctional Officer

Bureau of Indian Affairs
09.2022 - 07.2023

Police Officer

Blackfeet Law Enforcement Services
06.2020 - 07.2022

Deputy Sheriff

Glacier County Sheriff's Office
11.2019 - 06.2020

911 Dispatcher

Glacier County Sheriff's Office
07.2017 - 11.2019

Teacher's Assistant

Blackfeet Early Childhood Center
02.2017 - 05.2017

Receptionist

Eagle Shield Elderly Center
07.2016 - 02.2017

Bingo Paymaster

Glacier Peaks Casino
08.2015 - 11.2015

911 Dispatcher

Blackfeet Law Enforcement Services
06.2014 - 08.2015

Cashier Assistant and Barista

Native Life
06.2010 - 11.2011

No Degree - Criminal Justice

Blackfeet Community College

High School Diploma -

Browning High School

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