Christopher Holden
Great Falls
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Information Technology Support Specialist
Benefis Health System
12.2021 - Current
- Used ticketing systems to manage and process support actions and requests.
- Worked with a outside Service Desk in order to help them work with those onsite and a smooth transition for the client on the receiving end
- Configured and tested new software and hardware.
- Installed and configured operating systems and applications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Tested new software and hardware prior to deployment.
- Offered assistance in implementing and developing training programs.
- Configured hardware, devices, and software to set up work stations for employees.
- Helped streamline repair processes and update procedures for support action consistency.
- Managed high levels of call flow and responded to technical support needs.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored system performance to identify potential issues.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
MANAGER OF OPERATIONSAccount Manager/ IT support.
BG AND SONS
09.2017 - 01.2023
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and motivated employees to be productive and engaged in work.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Managed senior-level personnel working in marketing and sales capacities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Recruitment Specialist
North 40 Outfitters - CSWW, Inc.
03.2018 - 09.2021
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Hired employees and initiated new hire paperwork process.
- Collaborated with managers to identify and address employee relations issues.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Advocated for staff members, helping to identify and resolve conflicts.
- Developed and implemented onboarding and orientation programs for new employees.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Developed and monitored employee recognition programs.
- Administered employee benefits programs and assisted with open enrollment.
- Assisted with writing job postings and job descriptions for boards.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Completed human resource operational requirements by scheduling and assigning employees.
Owner
Central Valley Screens
03.2015 - 08.2018
- Complied with the State of California's multiple requirements for running a small business
- Oversaw scheduling of multiple projects and delivery of materials
- Managed projects; new constructions, renovations, tenant improvement on residential and commercial buildings
- Reviewed daily work for quality and timeliness to ensure projects were on schedule and on budget
- Managed relations with multiple vendors
- Communicated effectively with a variety of contractors, project managers and customers
- Prepared estimates and change orders
- Prepared invoices upon project completion.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Generated revenues yearly and effectively capitalized on industry growth.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Owner
All About Screens
02.2013 - 08.2015
- Managed daily schedules of employees
- Hired, trained and terminated staff, performed performance evaluations
- Managed projects; new constructions, renovations, tenant improvement on residential and commercial buildings
- Reviewed daily work for quality and timeliness to ensure projects were on schedule and on budget
- Managed relations with multiple vendors
- Communicated effectively with a variety of contractors, project managers and customers
- Prepared estimates and change orders
- Prepared invoices upon project completion.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed day-to-day business operations.
Shop Manager
Best Screens
11.2011 - 02.2013
- Managed daily schedules of employees
- Provided input on hiring, training and termination of crew
- Trained employees and evaluated performance
- Scheduled projects and delivery of materials while accommodating the schedule of other contractors and sub-contractors
- Reviewed daily work for quality and timeliness to ensure projects were 'on schedule'
- Managed relations with multiple vendors
- Communicated effectively with a variety of contractors, project managers and customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Developed new promotional campaigns to attract new customers.
- Controlled costs by effectively negotiating with vendors, saving $[Amount] on budget per year.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
Education
GED -
East Union HIgh School
Manteca, CA08-2002
Skills
- Customer service
- Delivery
- Operating System Support
- Application Support
- Software Deployment
- Technical Troubleshooting
- Hardware Installation
- Help desk support
- System configuration
- Remote support
- Ticket management
- End-user training
Accomplishments
- Endorsements in software development and mobile applications.
- Trained and led technical support teams of more than 6 support specialists.
- Recipient of individual and departmental awards for providing stellar client service.
- Increased number of resolved job tickets
- Supervised team of 6 staff members.
- Collaborated with team of 14 in the development of Helena Specialty Clinic.
Certification
Smart recruiter ATS system
Timeline
Information Technology Support Specialist
Benefis Health System
12.2021 - Current
Recruitment Specialist
North 40 Outfitters - CSWW, Inc.
03.2018 - 09.2021
MANAGER OF OPERATIONSAccount Manager/ IT support.
BG AND SONS
09.2017 - 01.2023
Owner
Central Valley Screens
03.2015 - 08.2018
Owner
All About Screens
02.2013 - 08.2015
Shop Manager
Best Screens
11.2011 - 02.2013
GED -
East Union HIgh School
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