Christy Hargens
Polson
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. As well a fair and efficient manager, with an ability to motivate co-workers and support clinical staff in a professional manner.
Overview
17
17
years of professional experience
Work History
Lead Patient Access Representative
Logan Healthcare
10.2019 - 01.2021
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Providing excellent customer service by promptly answering patient inquiries.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Trained new staff on hospital processes and procedures.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Management of front desk staff, including schedules, evaluation and training.
Patient Access Specialist
Mayo Clinic
05.2019 - 08.2019
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Collected and validated patient demographics and insurance information.
- Maintained providers schedule in Hematology clinic.
- Roomed patients and collected vitals.
Patient Service Specialist
Banner Physical Therapy And Rehabilitation
06.2017 - 04.2019
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
- Scheduled patients in a multi-disciplinary practice.
Administrative Assistant
Fordon Brothers Development
02.2010 - 03.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated timelines with contractors.
- File with municipalities for necessary licensure's in a timely manner.
Surgical Scheduler
Saint James Hospital
08.2004 - 12.2009
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Updated daily operating room calendars with accurate appointment schedules.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Communicated surgery requirements to nursing teams for smooth operation delivery.
Unit Secretary
Saint James Hospital
08.2003 - 08.2004
- Managed incoming calls and directed to appropriate department.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
- Accurately transcribe physicians orders.
- Efficiently process patient admits and discharges.
Education
High School Diploma -
George Dewey High School
Subic Bay, Phillipines Certification - Medical Terminology
Prairie State College
Chicago Heights, ILMedical Unit Secretary
Prairie State College
Chicago Heights, ILSkills
- Registration Management
- Pre-Admission Requests
- Training Coordination
- Insurance Verification
- Appointment Scheduling
- Multitasking and Organization
- Customer Service
- Team Leadership
- Relationship Building
- Medical Terminology
- EMR
- Phone and Email Etiquette
Timeline
Lead Patient Access Representative
Logan Healthcare
10.2019 - 01.2021
Patient Access Specialist
Mayo Clinic
05.2019 - 08.2019
Patient Service Specialist
Banner Physical Therapy And Rehabilitation
06.2017 - 04.2019
Administrative Assistant
Fordon Brothers Development
02.2010 - 03.2015
Surgical Scheduler
Saint James Hospital
08.2004 - 12.2009
Unit Secretary
Saint James Hospital
08.2003 - 08.2004
High School Diploma -
George Dewey High School
Certification - Medical Terminology
Prairie State College
Medical Unit Secretary
Prairie State College
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