Claire Louise Parker
Mellieha
Summary
Reliable and upbeat professional with a proven track record at Azure, enhancing customer satisfaction through efficient procedures and exceptional conflict resolution. Skilled in Microsoft Office Suite and relationship building, Excel in fast-paced environments, demonstrating a keen attention to detail and a commitment to fostering positive professional relationships.
Experienced with administrative support, including scheduling, correspondence, and office management. Utilizes organizational skills to maintain efficient workflows and ensure task completion. Knowledge of communication techniques to facilitate smooth interactions within team and with clients.
Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that are needed.
Overview
13
13
years of professional experience
Work History
Assistant
Joe Borg
07.2020 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Assisted manager in all aspects of business operations.
- Served as corporate liaison for finance, IT, and marketing departments.
- Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
- Managed approximately 30 messages per day from customers
Reception Manager
Azure
04.2013 - 03.2020
- Improved customer satisfaction by implementing efficient front desk procedures and streamlining check-in/check-out processes.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
- Provided support to colleagues during challenging situations by offering assistance, guidance, and encouragement as needed.
- Created reports, presentations and other materials for executive staff.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Fostered a welcoming atmosphere for guests upon arrival by maintaining a clean reception area and ensuring prompt assistance from staff members when needed.
- Created organized filing system to manage department documents.
- Maintained accurate records of guest information, billing details, and reservation data using hotel management software systems.
- Completed weekly staff work roster for 6 employees.
Shop Assistant
John
06.2012 - 04.2013
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Checked incoming orders and organized new stock.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Managed efficient cash register operations.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Greeted customers entering store and offered assistance with requirements.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Responsibility of opening and closing store and cashing up.
Education
High School Diploma -
Tudhoe Grange Comprehensive
Spennymoor UK06.1996
Skills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Relationship building
- File and record keeping
- Data entry
- Support services
- Schedule and calendar management
- Office administration
- Microsoft Office Suite
- Positive and professional
Timeline
Assistant
Joe Borg
07.2020 - Current
Reception Manager
Azure
04.2013 - 03.2020
Shop Assistant
John
06.2012 - 04.2013
High School Diploma -
Tudhoe Grange Comprehensive
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