Negotiating tactics in business
Claude Paris
Business Owner
Summary
Motivated business professional bringing 18 years of entrepreneurial experience. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Focused on smoothly overseeing financial, personnel and operational facets.
Overview
24
24
years of professional experience
7
7
years of post-secondary education
Work History
Business Owner
Pepe Nero Chain of Catering Outlets
06.2005 - 12.2022
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
- Optimized team hiring, training and performance.
- Sourced vendors, negotiated contracts and managed efficient deliveries of high-quality supplies.
- Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
- Recruited, hired and trained talented staff to fill vacancies.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Raised €1,5 million in capital to launch 9 restaurants seating 750 guests.
- Supervised daily activities of restaurant and 180 employees.
- Set employee schedules, delegated work and monitored food quality and service performance.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Motivated staff to perform at peak efficiency and quality.
- Developed unique events and special promotions to drive sales.
- Purchased food and cultivated strong vendor relationships.
- Increased kitchen efficiency 28% by streamlining processes, reducing waste and mentoring team members on proper procedures.
General Manager of Operations
Denim Services Ltd.
Zejtun
02.2003 - 03.2005
- Drove year-over-year business growth while leading operations of over 250 employees, strategic vision and long-range planning.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Prepared annual budgets with controls to prevent overages.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Scheduled meetings with supervisors to identify business obstacles, establish financial goals and tailor products to individual markets.
- Increased profit by streamlining operations.
- Introduced new methods, practices and systems to reduce turnaround time.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Advanced productivity KPIs to achieve key business goals and objectives.
Shipment Coordinator
Denim Services Ltd.
Zejtun
02.2002 - 02.2003
- Verified accurate account invoicing through collaboration with accounting department.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Liaised between warehouse personnel and customer to facilitate account and operational needs.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Generated documentation and information required for customer shipments.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Handled day-to-day shipping and receiving overseeing more than 35000 units per day.
Accounts Executive
Denim Services Ltd.
Zejtun
10.1998 - 02.2002
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Ran feasibility analyses to inform investments and partnerships.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Managed payroll operations for team of 1500 employees.
- Checked expenses against budget controls, entered figures and reconciled business accounts to address discrepancies.
- Developed strategic plans for day-to-day financial operations.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Education
High School Diploma -
Savio College
Dingli, Malta 10.1988 - 07.1995
Skills
Budgeting
Strategic planning
Operations management
Staffing oversight
Business Development
Staff Management
Financial Management
Business planning
Customer Relations
Negotiation
Project Management
Effective leader
Recruitment
Relationship building
Delegation
Interests
Spirituality
Aviation
Timeline
Business Owner
Pepe Nero Chain of Catering Outlets
06.2005 - 12.2022
General Manager of Operations
Denim Services Ltd.
02.2003 - 03.2005
Shipment Coordinator
Denim Services Ltd.
02.2002 - 02.2003
Accounts Executive
Denim Services Ltd.
10.1998 - 02.2002
High School Diploma -
Savio College
10.1988 - 07.1995