Negotiating tactics in business
Claude Paris
Business Owner
Summary
Motivated business professional bringing 18 years of entrepreneurial experience. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Focused on smoothly overseeing financial, personnel and operational facets.
Overview
24
24
years of professional experience
7
7
years of post-secondary education
Work History
Business Owner
Pepe Nero Chain of Catering Outlets
06.2005 - 12.2022
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
- Optimized team hiring, training and performance.
- Sourced vendors, negotiated contracts and managed efficient deliveries of high-quality supplies.
- Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
- Recruited, hired and trained talented staff to fill vacancies.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Raised €1,5 million in capital to launch 9 restaurants seating 750 guests.
- Supervised daily activities of restaurant and 180 employees.
- Set employee schedules, delegated work and monitored food quality and service performance.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Motivated staff to perform at peak efficiency and quality.
- Developed unique events and special promotions to drive sales.
- Purchased food and cultivated strong vendor relationships.
- Increased kitchen efficiency 28% by streamlining processes, reducing waste and mentoring team members on proper procedures.
General Manager of Operations
Denim Services Ltd.
Zejtun
02.2003 - 03.2005
- Drove year-over-year business growth while leading operations of over 250 employees, strategic vision and long-range planning.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Prepared annual budgets with controls to prevent overages.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Scheduled meetings with supervisors to identify business obstacles, establish financial goals and tailor products to individual markets.
- Increased profit by streamlining operations.
- Introduced new methods, practices and systems to reduce turnaround time.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Advanced productivity KPIs to achieve key business goals and objectives.
Shipment Coordinator
Denim Services Ltd.
Zejtun
02.2002 - 02.2003
- Verified accurate account invoicing through collaboration with accounting department.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Liaised between warehouse personnel and customer to facilitate account and operational needs.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Generated documentation and information required for customer shipments.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Handled day-to-day shipping and receiving overseeing more than 35000 units per day.
Accounts Executive
Denim Services Ltd.
Zejtun
10.1998 - 02.2002
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Ran feasibility analyses to inform investments and partnerships.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Managed payroll operations for team of 1500 employees.
- Checked expenses against budget controls, entered figures and reconciled business accounts to address discrepancies.
- Developed strategic plans for day-to-day financial operations.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Education
High School Diploma -
Savio College
Dingli, Malta 10.1988 - 07.1995
Skills
Budgeting
Interests
Spirituality
Aviation
Timeline
Business Owner
Pepe Nero Chain of Catering Outlets
06.2005 - 12.2022
General Manager of Operations
Denim Services Ltd.
02.2003 - 03.2005
Shipment Coordinator
Denim Services Ltd.
02.2002 - 02.2003
Accounts Executive
Denim Services Ltd.
10.1998 - 02.2002
High School Diploma -
Savio College
10.1988 - 07.1995
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