Customer service representative with expertise in complaint resolution, product knowledge, and transaction processing. Proven track record in enhancing client relationships and streamlining store operations. Strong ability to address customer needs effectively and improve overall satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Family Dollar
Columbus
07.2024 - 01.2025
Assisted customers with product inquiries and store navigation.
Processed transactions accurately at the cash register.
Maintained clean and organized store displays.
Resolved customer complaints with empathy, ensuring satisfaction and retention.
Restocked shelves to ensure product availability and presentation.
Built positive relationships with customers through friendly interactions, fostering loyalty.
Resolved customer complaints promptly and efficiently.
Addressed customer inquiries and provided accurate information, enhancing overall experience.
Commercial Cleaner
Advanced Cleaning Of Montana
Billings
01.2022 - 07.2024
Cleaned and sanitized various commercial spaces for Advanced Cleaning Of Montana.
Operated cleaning equipment like buffers and vacuums effectively and safely.
Used specialized equipment such as floor buffers, steam cleaners, vacuums, mops, and other cleaning tools.
Followed safety protocols to maintain a hazard-free cleaning environment.
Followed safety procedures when working with hazardous materials such as bleach or disinfectants.
Oversaw waste disposal and recycling processes, ensuring compliance with environmental standards.
Worked with team members to execute large cleaning projects, enhancing overall productivity.
Conducted training for new staff on effective cleaning techniques and adherence to company policies.
Restocked hand soap, paper towels, and cleaning supplies in all facilities.
Education
High School Diploma -
Columbus High School
Columbus, MT
05-2022
Skills
Customer service
Complaint resolution
Client relationship management
Effective communication
Product knowledge
Transaction processing
Time management
Attention to detail
Problem solving
Quality assurance
Sanitation methods
Chemical safety knowledge
Inventory management
Supply restocking
Equipment operation
Mopping and buffing floors
Cleaning bathrooms
Vacuuming and sweeping
Carpet cleaning
Dusting furniture
Window cleaning
Window washing
Polishing surfaces
Cart management
Mopping floors
Vacuuming carpets
Ordering cleaning supplies
Strong work ethic
Conflict resolution
Goal setting
Affiliations
volunteered my time at a builders club planting trees