Clinton Koch
Billings
Summary
Customer service representative with expertise in complaint resolution, product knowledge, and transaction processing. Proven track record in enhancing client relationships and streamlining store operations. Strong ability to address customer needs effectively and improve overall satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Family Dollar
Columbus
2024.07 - 2025.01
- Assisted customers with product inquiries and store navigation.
- Processed transactions accurately at the cash register.
- Maintained clean and organized store displays.
- Resolved customer complaints with empathy, ensuring satisfaction and retention.
- Restocked shelves to ensure product availability and presentation.
- Built positive relationships with customers through friendly interactions, fostering loyalty.
- Resolved customer complaints promptly and efficiently.
- Addressed customer inquiries and provided accurate information, enhancing overall experience.
Commercial Cleaner
Advanced Cleaning Of Montana
Billings
2022.01 - 2024.07
- Cleaned and sanitized various commercial spaces for Advanced Cleaning Of Montana.
- Operated cleaning equipment like buffers and vacuums effectively and safely.
- Used specialized equipment such as floor buffers, steam cleaners, vacuums, mops, and other cleaning tools.
- Followed safety protocols to maintain a hazard-free cleaning environment.
- Followed safety procedures when working with hazardous materials such as bleach or disinfectants.
- Oversaw waste disposal and recycling processes, ensuring compliance with environmental standards.
- Worked with team members to execute large cleaning projects, enhancing overall productivity.
- Conducted training for new staff on effective cleaning techniques and adherence to company policies.
- Restocked hand soap, paper towels, and cleaning supplies in all facilities.
Education
High School Diploma -
Columbus High School
Columbus, MT2022-05
Skills
- Customer service
- Complaint resolution
- Client relationship management
- Effective communication
- Product knowledge
- Transaction processing
- Time management
- Attention to detail
- Problem solving
- Quality assurance
- Sanitation methods
- Chemical safety knowledge
- Inventory management
- Supply restocking
- Equipment operation
- Mopping and buffing floors
- Cleaning bathrooms
- Vacuuming and sweeping
- Carpet cleaning
- Dusting furniture
- Window cleaning
- Window washing
- Polishing surfaces
- Cart management
- Mopping floors
- Vacuuming carpets
- Ordering cleaning supplies
- Strong work ethic
- Conflict resolution
- Goal setting
Affiliations
volunteered my time at a builders club planting trees
Languages
English
Professional
Timeline
Customer Service Representative
Family Dollar
2024.07 - 2025.01
Commercial Cleaner
Advanced Cleaning Of Montana
2022.01 - 2024.07
High School Diploma -
Columbus High School