Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Clinton Koch

Billings

Summary

Customer service representative with expertise in complaint resolution, product knowledge, and transaction processing. Proven track record in enhancing client relationships and streamlining store operations. Strong ability to address customer needs effectively and improve overall satisfaction.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Family Dollar
Columbus
07.2024 - 01.2025
  • Assisted customers with product inquiries and store navigation.
  • Processed transactions accurately at the cash register.
  • Maintained clean and organized store displays.
  • Resolved customer complaints with empathy, ensuring satisfaction and retention.
  • Restocked shelves to ensure product availability and presentation.
  • Built positive relationships with customers through friendly interactions, fostering loyalty.
  • Resolved customer complaints promptly and efficiently.
  • Addressed customer inquiries and provided accurate information, enhancing overall experience.

Commercial Cleaner

Advanced Cleaning Of Montana
Billings
01.2022 - 07.2024
  • Cleaned and sanitized various commercial spaces for Advanced Cleaning Of Montana.
  • Operated cleaning equipment like buffers and vacuums effectively and safely.
  • Used specialized equipment such as floor buffers, steam cleaners, vacuums, mops, and other cleaning tools.
  • Followed safety protocols to maintain a hazard-free cleaning environment.
  • Followed safety procedures when working with hazardous materials such as bleach or disinfectants.
  • Oversaw waste disposal and recycling processes, ensuring compliance with environmental standards.
  • Worked with team members to execute large cleaning projects, enhancing overall productivity.
  • Conducted training for new staff on effective cleaning techniques and adherence to company policies.
  • Restocked hand soap, paper towels, and cleaning supplies in all facilities.

Education

High School Diploma -

Columbus High School
Columbus, MT
05-2022

Skills

  • Customer service
  • Complaint resolution
  • Client relationship management
  • Effective communication
  • Product knowledge
  • Transaction processing
  • Time management
  • Attention to detail
  • Problem solving
  • Quality assurance
  • Sanitation methods
  • Chemical safety knowledge
  • Inventory management
  • Supply restocking
  • Equipment operation
  • Mopping and buffing floors
  • Cleaning bathrooms
  • Vacuuming and sweeping
  • Carpet cleaning
  • Dusting furniture
  • Window cleaning
  • Window washing
  • Polishing surfaces
  • Cart management
  • Mopping floors
  • Vacuuming carpets
  • Ordering cleaning supplies
  • Strong work ethic
  • Conflict resolution
  • Goal setting

Affiliations

volunteered my time at a builders club planting trees

Languages

English
Professional

Timeline

Customer Service Representative

Family Dollar
07.2024 - 01.2025

Commercial Cleaner

Advanced Cleaning Of Montana
01.2022 - 07.2024

High School Diploma -

Columbus High School
Clinton Koch