Detail-oriented and service-focused General Manager with a strong track record in team leadership, guest satisfaction, and revenue growth. Known for cultivating a positive workplace environment, improving operational efficiency, and consistently exceeding performance goals. Adept in inventory control, staff training, and financial oversight across multiple hotel locations.
~Lead operations at a high traffic property, ensuring top-tier guest service and adherence to brand standards.
~Manage a team of hospitality professionals, focusing on employee development and retention.
~Oversee budgets, inventory, and vender relationships to optimize profitability.
~Develop and execute market strategies to boost occupancy and revenue.
~Managed day-to-day operations for a 75 room hotel with a team of 16 hospitality professionals.
~Directed assistant managers and department leads in delivering exceptional service.
~Oversaw budgeting, inventory control, financial transactions, and business office operations.
~Cultivated new client relationships and maintained high guest satisfaction ratings.
~Supervised front desk operations for a property with 175 rooms and 60 apartment units.
~ Managed scheduling, payroll, AR accounts, and bank deposit transactions.