Cody Harrington
Bozeman,MT
Summary
Dynamic professional with experience in creating, delivering, and managing training and development needs. Adept in general management techniques, leading teams to success in many forms. Proven ability to build strong relationships with employees, leading to improved results and effective teams. Skilled in leading teams, creating and executing training programs, and adapting quickly to changing organizational needs.
Overview
4
4
years of professional experience
Work History
Concierge Assistant Manager - Training Specialist
Yellowstone Club
08.2022 - Current
- Analyzed training needs to develop new training programs, ensuring each Concierge Associate had tools and resources needed to complete their job
- Tracked employee performance to identify areas of enhancement, both on individual and departmental scales
- Developed and organized training manuals, multimedia visual aids, and other educational materials
- Developed and implemented departmental policies to enhance Member and guest experiences
- All roles and responsibilities of the Concierge Assistant Manager position
Concierge Assistant Manager
Yellowstone Club
05.2022 - 08.2022
- Managed and coordinated multiple projects while ensuring timely completion
- Supervised Concierge in the preparation, arrival, check-in, daily service, and departures of Members, guests, and prospective Members
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
- Guaranteed total Member and Guest satisfaction, displaying hospitality and professionalism at all times
- Ensured standards for quality, customer service and Club culture expectations were met
- Interviewed, hired, and completed annual performance appraisals of employees
Shift Supervisor
STARBUCKS COFFEE COMPANY
12.2019 - 05.2022
- Communicated, trained and promoted quality standards to team members
- Responded to all customer concerns or issues promptly and professionally
- Managed inventory levels using company systems and guidelines to reduce loss
- Identified and resolved conflicts between workers to promote teamwork
- Planned and supervised job task assignments, upholding quality standards
- Enhanced team productivity by implementing effective shift scheduling and task delegation
Education
Bachelor of Science - Anthropology And Sociology
Montana State University - Bozeman
Bozeman, MT05.2022
Skills
- Compliance Requirements
- Learning Strategies
- Cultural Development
- Strategic Decision-Making
- Hospitality service expertise
- Administrative support
- E-Learning Platforms
- Training and continued development
- Microsoft Office Suite
- Online training experience
- Training Program Development
References
Madison Morgan - Senior Concierge Manager
Email: madison.morgan@yellowstoneclub.com
Phone: (406) 995-7909, ext. 1171
Alexander Corey - Concierge Manager
Email: alexander.corey@yellowstoneclub.com
Phone: (406) 995-7909, ext. 1105
Alexyss Anderson - Member Services Billing Manager
Email: alexyss.anderson@yellowstoneclub.com
Phone: (951) 691-2729
Timeline
Concierge Assistant Manager - Training Specialist
Yellowstone Club
08.2022 - Current
Concierge Assistant Manager
Yellowstone Club
05.2022 - 08.2022
Shift Supervisor
STARBUCKS COFFEE COMPANY
12.2019 - 05.2022
Bachelor of Science - Anthropology And Sociology
Montana State University - Bozeman
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