Cody Orser

Leadership & Team Management

• Led a team of associates to consistently achieve top customer satisfaction ratings through proactive engagement and maintaining high standards, and genuine care for our animals.

Customer Engagement

• Created positive and memorable experiences for pet parents. Resolved customer issues effectively. Provided expert product knowledge. Built strong relationships with customers.

Retail Operations & Standards

• Maintained a clean and organized store environment. Ensured adherence to company policies and procedures. Managed inventory and merchandising effectively.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

• Led by example in terms of punctuality, professionalism, and commitment to quality service throughout each opening shift.
• Maintained cleanliness and organization of the store, contributing to a welcoming atmosphere for customers.
• Oversaw cash handling procedures, ensuring accuracy and security throughout opening shifts.
• Managed food safety practices, ensuring compliance with company standards and local regulations at all times during opening shifts.
• Demonstrated excellent multitasking abilities while overseeing various aspects of store operations simultaneously during opening shifts.
• Conducted employee training, leading to improved productivity and customer service skills among staff members.