Colleen Norby
102 7th Ave NW ,MT
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at the Depot. Proven ability to manage high-volume transactions with accuracy and foster strong customer relationships. Skilled in cash handling, complaint resolution, and time management.
Overview
2024
2024
years of professional experience
Work History
Cashier
IGA Supermarket
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
- Assisted customers with inquiries, providing exceptional service to enhance shopping experience.
- Maintained cleanliness and organization of the checkout area, contributing to a positive store environment.
- Collaborated with team members to resolve discrepancies and improve workflow efficiency.
- Supported inventory management by restocking shelves and monitoring product availability.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Waitress
The Depot
12.2006 - 12.2023
- Committed orders to memory for efficient kitchen communication.
- Conducted pricing assessments using mental arithmetic.
- Delivered outstanding customer service.
- Managed multiple tasks simultaneously.
- Effectively managed and resolved conflicts.
Leather Worker
Richland Leather Factory
10.2012 - 02.2013
- Engaged in leather craftsmanship.
Waitress
Sadie’s Restaurant
2004 - 2005
- Provided excellent customer service, ensuring satisfaction during dining experiences.
- Assisted in menu presentation and daily specials to enhance guest engagement.
- Efficiently processed orders using point-of-sale systems for accurate billing.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Maintained cleanliness and organization of dining area for optimal guest comfort.
- Adapted to fast-paced environment, managing multiple tables while prioritizing tasks.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Waitress
La Fiesta
2002 - 2004
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Assisted in training new staff on menu items and service protocols.
- Processed payments accurately using point-of-sale system, ensuring efficient transactions.
- Recommended menu items based on customer preferences, increasing sales opportunities.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Food Service Aid
Sidney Health Center
2000 - 2002
- Prepared and cooked meals following established recipes and dietary guidelines.
- Maintained kitchen hygiene and safety standards to ensure food quality.
- Assisted in inventory management, minimizing waste and optimizing supplies.
- Collaborated with team members to enhance meal presentation and service efficiency.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
- Maintained food safety and sanitation standards.
Education
High School Diploma -
Carter County High School
Ekalaka, MT1987
Skills
- Customer service
- Strong multitasking
- Team collaboration
- Cleanliness
- Attention to detail
- Cash handling
- Hospitality service expertise
- Handling complaints
- Memory retention
- Complex Problem-solving
- Accurate money handling
- Complaint resolution
Timeline
Leather Worker
Richland Leather Factory
10.2012 - 02.2013
Waitress
The Depot
12.2006 - 12.2023
Cashier
IGA Supermarket
Waitress
Sadie’s Restaurant
2004 - 2005
Waitress
La Fiesta
2002 - 2004
Food Service Aid
Sidney Health Center
2000 - 2002
High School Diploma -
Carter County High School