Colleen Norby
102 7th Ave NW ,MT
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at the Depot. Proven ability to manage high-volume transactions with accuracy and foster strong customer relationships. Skilled in cash handling, complaint resolution, and time management.
Overview
2024
2024
years of professional experience
Work History
Cashier
IGA Supermarket
Sidney, MT
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
- Assisted customers with inquiries, providing exceptional service to enhance shopping experience.
- Maintained cleanliness and organization of the checkout area, contributing to a positive store environment.
- Collaborated with team members to resolve discrepancies and improve workflow efficiency.
- Supported inventory management by restocking shelves and monitoring product availability.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Waitress
The Depot
Sidney, MT
12.2006 - 12.2023
- Committed orders to memory for efficient kitchen communication.
- Conducted pricing assessments using mental arithmetic.
- Delivered outstanding customer service.
- Managed multiple tasks simultaneously.
- Effectively managed and resolved conflicts.
Leather Worker
Richland Leather Factory
Sidney, MT
10.2012 - 02.2013
- Engaged in leather craftsmanship.
Waitress
Sadie’s Restaurant
Sidney, MT
2004 - 2005
- Provided excellent customer service, ensuring satisfaction during dining experiences.
- Assisted in menu presentation and daily specials to enhance guest engagement.
- Efficiently processed orders using point-of-sale systems for accurate billing.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Maintained cleanliness and organization of dining area for optimal guest comfort.
- Adapted to fast-paced environment, managing multiple tables while prioritizing tasks.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Waitress
La Fiesta
Sidney, MT
2002 - 2004
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Assisted in training new staff on menu items and service protocols.
- Processed payments accurately using point-of-sale system, ensuring efficient transactions.
- Recommended menu items based on customer preferences, increasing sales opportunities.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Food Service Aid
Sidney Health Center
Sidney, MT
2000 - 2002
- Prepared and cooked meals following established recipes and dietary guidelines.
- Maintained kitchen hygiene and safety standards to ensure food quality.
- Assisted in inventory management, minimizing waste and optimizing supplies.
- Collaborated with team members to enhance meal presentation and service efficiency.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
- Maintained food safety and sanitation standards.
Education
High School Diploma -
Carter County High School
Ekalaka, MT1987
Skills
- Customer service
- Strong multitasking
- Team collaboration
- Cleanliness
- Attention to detail
- Cash handling
- Hospitality service expertise
- Handling complaints
- Memory retention
- Complex Problem-solving
- Accurate money handling
- Complaint resolution
Timeline
Leather Worker
Richland Leather Factory
10.2012 - 02.2013
Waitress
The Depot
12.2006 - 12.2023
Cashier
IGA Supermarket
Waitress
Sadie’s Restaurant
2004 - 2005
Waitress
La Fiesta
2002 - 2004
Food Service Aid
Sidney Health Center
2000 - 2002
High School Diploma -
Carter County High School