Collin Orton
Lakeside
Summary
Proven sales and operations manager with extensive experience in daily business operations, client relationships, team leadership, strategic planning, achieving significant growth and efficiency. Adept at balancing high-volume projects and navigating complex challenges to deliver exceptional results.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Hub Manager
Corporate Tools
2025.09 - Current
- Lead a multi-functional operation through three managers and their frontline teams, overseeing vehicle titling, client processing, and mail operations.
- Reduced vehicle titling rejections rates from above company standards to a sustained 3-5% through process improvements, accountability measures, and cross-functional collaboration.
- Improved title processing turnaround times by 50%, reducing average completion time from three days to 1.5 days.
- Developed managers through coaching, performance management, accountability frameworks, and leadership development initiatives.
- Utilized operational metrics and performance date to identify opportunities, improve efficiency, and drive business results.
- Established cross-functional partnerships with Customer Service, Marketing, Real Estate, Sales, IT, and state agencies to improve communication, compliance, and client experience.
- Led teams throughout organizational change while maintaining employee engagement, operational stability, and productivity.
- Implemented standardized training programs, workflow documentation, and on-boarding processes to improve consistency and accelerate employee development.
- Served as the escalation point for complex operational, personnel, and client-related issues, balancing business objectives with client needs.
- Fostered culture of accountability, continuous improvement, and client-focused decision making across the operation.
Retail Event Manager
Club Demonstration Services
2025.01 - 2025.06
- Served as Event Manager at Costco Wholesale; oversaw the recruitment, hiring, and supervision of 35 in-store Product Demonstrators.
- Managed product preparation and presentation, ensuring compliance with food safety standards, and provided exceptional service to Club members.
- Directed all activities engaged in successful events, promotion, and sales of vendor products.
- Communicated strategies and tactics to achieve sales, service, and operational excellence.
- Supported the maintenance and ongoing development of corporate governance framework, policies, and procedures.
- Achieved defined revenue and net income objectives through sales activation, strategy, and expense management.
- Collaborated with the District Management to evaluate various event performance metrics, including execution rates, sales performance, labor hours, and operational costs, and adjust as necessary.
- Participated in new-location grand opening preparation.
- Optimized customer satisfaction/loyalty through improved operations.
Residential Manager
Embark Behavioral Health
2023.06 - 2024.05
- Served as a residential manager; oversaw residential behavioral health treatment facility for teenagers struggling with diagnosed mental health disorders.
- Provided crucial support to clients in all aspects of daily life; ensured individual needs were met, including safety, security, and full compliance in established policies.
- Collaborated closely with the Program Director in establishing and maintaining positive staff culture to include teaming with various work groups and managing educational activities.
- Trained and mentored team members in providing consistency to clients; implemented and facilitated state required training- resulted in 100% adherence.
- Integrated initiatives and goals for the residential program and life coach staff; created positive and diverse environment for both clients and life coach staff personnel.
Package Driver
United Parcel Service
2020.05 - 2023.05
- Delivered business and residential packages daily, ensuring timely arrivals and customer satisfaction.
- Inspected and maintained the delivery vehicle for safety, consistently meeting UPS's rigorous standards.
- Completed delivery routes in adverse weather conditions, demonstrating reliability and dedication.
- Managed customer service and resolved delivery issues, achieving 100% customer satisfaction.
- Operated commercial delivery vehicles efficiently, adhering to all traffic and safety regulations.
Operations Manager
Axel's Tease, Inc. DBA The Shirt Shop
2007.06 - 2019.03
- Functioned as Operations Manager; oversaw daily sales and production operations for a commercial manufacturing business.
- Managed more than 700 clients; re-organized company culture to increase efficiency and boost gross sales- generated over $615K in annual sales.
- Formulated quarterly compliance reports for customer data; designed weekly warm sales leads for sales associates; and networked with potential clients via various events, including banquets and sponsorships.
- Coordinated advertising campaigns with local marketing partners to include organizing production schedules with printers, artists, and clients.
Territory Manager
Sun Mountain Sports
2004.06 - 2007.06
- Employed as a territory manager; traveled within assigned sales territory, servicing existing key accounts and acquiring new clients through in-person meetings.
- Maintained daily travel schedule to meet current and potential clientele- completed service of 300 golf courses and retail customers in the golf bag and apparel industry.
- Integrated new sales input technology and established demo days for new products with key accounts- met/exceeded company guidelines and grew clientele.
- Processed orders directly to warehouse; allocated inventory and samples for clients.
Education
Bachelor of Arts - Forensic Anthropology
University of Montana
Missoula, MTSkills
- Project Management
- Business Operations
- Sales Operations
- Team Leadership
- Strategic Planning
- Client Services
- Advertising and Marketing Coordination
- Account Management
Websites
Certification
- Leadership and Management Development Course (2023-06)
- Behavioral Health Client Safety Care Training (2023-08)
- CPR Certified (2023-07)
- Food Safety Manager Certification – StateFoodSafety (2025-03)
Timeline
Hub Manager
Corporate Tools
2025.09 - Current
Retail Event Manager
Club Demonstration Services
2025.01 - 2025.06
Residential Manager
Embark Behavioral Health
2023.06 - 2024.05
Package Driver
United Parcel Service
2020.05 - 2023.05
Operations Manager
Axel's Tease, Inc. DBA The Shirt Shop
2007.06 - 2019.03
Territory Manager
Sun Mountain Sports
2004.06 - 2007.06
Bachelor of Arts - Forensic Anthropology
University of Montana
HONORS | AWARDS
Core Values Award Winner - Embark Behavioral Health (2024-02)