Concettina Cappuccio

• Provided customer support to resolve billing queries.
• Answered incoming calls, resulting in efficient customer support.
• Utilised multi-channel platforms to deliver superior customer support services.
• Managed a team of professionals for delivering high-quality customer support.
• Provided top-notch customer support, addressing all concerns promptly and professionally.
• Collaborated with other departments for comprehensive customer support solutions.
• Managed customer support calls, email correspondence and support ticketing system.
• Exceeded KPI targets when providing customer support via phone, email and chat.

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Consistently arrived at work on time and ready to start immediately.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Displayed energy and enthusiasm in fast-paced environment.

Assisted customers in selecting suitable products, leading to increased sales.

Provided top-tier customer support for better user experience.

Delivered customer support through effective communication and problem-solving skills.

• Handled cash transactions accurately; ensured smooth end-of-day reconciliation process.
• Increased repeat business by providing high-quality haircuts.
• Responded effectively to client complaints, retaining their trust and patronage.
• Ensured booking system efficiency for improved customer experience.
• Enhanced salon reputation with excellent customer service skills.