Connor Powers
Missoula
Summary
Geospatial and customer experience specialist with 4 years at onXmaps. Skilled at leveraging GIS expertise to improve user experiences, resolve technical issues, and ensure data quality. Adept at managing customer relationships and collaborating across teams, combining technical knowledge with operational insight.
Overview
11
11
years of professional experience
Work History
Geospatial Operations Specialist I (Fixed-Term)
onXmaps, Inc.
Missoula
08.2024 - Current
- Conducted QA/QC processes to enhance accuracy and reliability of parcel and transportation datasets for outdoor navigation and mapping products.
- Reviewed and curated parcel datasets, documenting data discrepancies and error reports to identify and address potential mapping issues.
- Managed offroad trail and road data submissions from external partners, ensuring consistency and usability across mapping platforms.
- Utilized OpenStreetMap (OSM) iD Editor and QGIS to edit and validate data while verifying legality against publicly available sources.
- Curated trail submissions, contributing to expanded and improved off-road navigation coverage across North America
Customer Experience Technician II & III
onXmaps, Inc.
Missoula
04.2023 - Current
- Acted as Geospatial SME within the customer support org, bridging gaps between product and CX.
- Managed and documented error reports, ensuring consistency across internal tools.
- Curated and processed customer-submitted data corrections to enhance product accuracy.
Customer Experience Technician I
onXmaps, Inc.
Missoula
05.2022 - 04.2023
- Resolved customer inquiries across email, phone, and SMS channels for the full suite of onXmaps products, providing timely and effective support.
- Identified and escalated geospatial issues, collaborating with internal teams to improve platform accuracy and enhance user experience.
- Maintained detailed records of customer interactions in internal CRM and ticketing systems, ensuring efficient issue tracking and resolution.
Various Roles - Hunting Manager, Loss Prevention Investigator, Archery Technician
Scheels
Des Moines, Grand Forks, Missoula
06.2015 - 05.2022
- Drove sales and customer engagement by leveraging expert knowledge of hunting and archery gear, providing tailored recommendations to enhance customer experience.
- Managed department inventory and analyzed POS and sales data to identify trends, optimize product selection, and mitigate loss risks.
- Led internal audits and enforced compliance standards across multiple departments, ensuring operational efficiency and adherence to company policies.
- Trained and mentored team members on product knowledge and sales techniques, contributing to improved customer satisfaction and sales performance.
Education
Bachelor of Arts - Law Enforcement Administration
University of North Dakota
Grand Forks, ND12-2020
Associate of Arts - Criminal Justice
Des Moines Area Community College
Ankeny, IA05-2017
Skills
- GIS & Map Curation
- Geospatial QA/QC
- QGIS
- OSM
- Customer Enablement
- Consumer Sales
- Technical Communication
Timeline
Geospatial Operations Specialist I (Fixed-Term)
onXmaps, Inc.
08.2024 - Current
Customer Experience Technician II & III
onXmaps, Inc.
04.2023 - Current
Customer Experience Technician I
onXmaps, Inc.
05.2022 - 04.2023
Various Roles - Hunting Manager, Loss Prevention Investigator, Archery Technician
Scheels
06.2015 - 05.2022
Bachelor of Arts - Law Enforcement Administration
University of North Dakota
Associate of Arts - Criminal Justice
Des Moines Area Community College