Coralee Olson
Laurel
Summary
Friendly and outgoing, known for creating welcoming environments and ensuring positive guest experiences. Understands importance of excellent customer service and possesses strong communication and multitasking skills. Aims to create memorable experiences that leave lasting impression on guests.
Overview
2
2
years of professional experience
Work History
Front of House Staff Member
Wildflour Bakery
Emigrant, MT
04.2024 - Current
- Operated point-of-sale system efficiently, processing transactions accurately and quickly.
- Monitored product displays and merchandising to enhance customer experience and sales potential.
- Strengthened relationships with regular clientele through personalized interactions and attention to their preferences, fostering a sense of community within the establishment.
- Streamlined front of house operations by implementing effective organization and communication strategies with team members.
Front Desk Agent
Anter Lodge
Gardiner, MT
04.2024 - Current
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated room assignments, optimizing occupancy rates while maintaining high standards of guest satisfaction.
- Maintained accurate records of reservations and guest information using property management systems.
Server
Antler Pub and Grill
Gardiner, MT
04.2024 - Current
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Processed orders efficiently using point-of-sale systems, maintaining accuracy and speed during peak hours.
- Collaborated with kitchen staff to streamline food delivery, enhancing overall service flow and efficiency.
- Trained new servers on menu knowledge and service protocols, promoting team cohesion and operational consistency.
Education
Bachelor of Science - Elementary Education
Montana State University
Bozeman, MT05-2012
Skills
- Exceptional customer service
- Strong work ethic
- Memory retention
- Problem-solving skills
- Time management
- Critical thinking
- Relationship building
Timeline
Front of House Staff Member
Wildflour Bakery
04.2024 - Current
Front Desk Agent
Anter Lodge
04.2024 - Current
Server
Antler Pub and Grill
04.2024 - Current
Bachelor of Science - Elementary Education
Montana State University