Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Cortney Thiel

Columbus

Summary

Dynamic professional with a proven track record at Wells Fargo & Company, excelling in process mapping and team leadership. Adept at driving continuous improvement and quality assurance, I leverage strong problem-solving skills to enhance operational efficiency and deliver impactful results. Committed to optimizing workflows and fostering collaboration across teams.

Overview

24
24
years of professional experience

Work History

Horse Trainer

Self-employeed
Columbus
02.2001 - Current
  • Put foundation on a green and young horse.
  • Delivered comprehensive feed plan analysis for strategic goals.
  • Monitored horses' health and temperament for signs of injury and illness.
  • Evaluated animals to determine temperaments, abilities or aptitude for training.
  • Worked with riders to break horses' habits.
  • Communicated with owners regarding progress and any changes needed to the training plan.
  • Administered prescribed medications to animals.
  • Advised animal owners regarding purchase of specific animals.

Agile Scrum Master

Wells Fargo & Company
Billings
09.2020 - 05.2024
  • Continuous improvement in processes.
  • Process mapping.
  • Worked to gather customer requirements, clarify specifications and translate into product backlog.
  • Developed streamlined processes.
  • Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times.
  • Facilitated daily stand-up meetings to discuss progress, impediments and plan for the day's tasks.
  • Provided timely updates on project status and deliverables ensuring all relevant parties are kept informed at all times.
  • Advised teams on how to improve their efficiency through better utilization of Agile Scrum tools and techniques.
  • Tracked project progress against goals using agile methodologies such as burndown charts, velocity tracking and task boards.
  • Coordinated with stakeholders to prioritize backlog items and ensure alignment with business objectives.

Systems QA Analyst

Wells Fargo & Company
Billings
10.2006 - 09.2020
  • Monitored and facilitated bug resolutions to optimize software.
  • Completed unit and regression tests on software and individual modules.
  • Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
  • Maintained quality assurance procedure documentation.
  • Participated in peer reviews of test cases and scripts ensuring accuracy and completeness.
  • Produced test scripts for new automated software testing rounds.
  • Reviewed requirements documents and developed test plans to meet customer objectives.
  • Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
  • Utilized defect tracking tools such as JIRA to track issues reported during the QA process.
  • Worked closely with developers to analyze root cause of defects and provide solutions.
  • Developed and maintained test plans, cases, scripts, and data for manual and automated testing.

Team Lead - Shipping and Receiving

Wells Fargo & Company
Billings
05.2004 - 10.2006
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Provided customer service by answering questions about mailing services offered.
  • Labeled containers with proper destination addresses for efficient distribution.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Provided support to junior staff during peak periods of workloads.
  • Evaluated needs of departments and delegated tasks to optimize overall production.

Loan Operations Processor

Wells Fargo & Company
Billings
12.2000 - 05.2004
  • Filed and maintained loan records.
  • Identified process gaps, determined solutions and implemented updates to drive efficiency improvements.
  • Provided technical support and troubleshooting assistance for imaging systems.
  • Meticulously managed loan documentation through advanced imaging systems. Ensured compliance with regulatory standards while maintaining high-quality output.
  • Managed loan documentation, implementing rigorous quality control measures to minimize errors and expedite processing times.

Education

High School Diploma -

Laurel High School
Laurel, MT
05-1996

Skills

  • Process Mapping
  • Continuous improvement
  • Inventory management
  • Project management
  • Team leadership
  • Problem solving
  • Communication skills
  • Self motivation
  • Records management
  • Process improvement
  • Quality assurance
  • Test case development
  • Bug tracking
  • Risk assessment
  • Backlog management
  • Data analysis
  • Release planning
  • Feed analysis for horses

Affiliations

  • Current 4-H horse leader
  • Volunteer at Kids N Cowboys

References

References available upon request.

Timeline

Agile Scrum Master

Wells Fargo & Company
09.2020 - 05.2024

Systems QA Analyst

Wells Fargo & Company
10.2006 - 09.2020

Team Lead - Shipping and Receiving

Wells Fargo & Company
05.2004 - 10.2006

Horse Trainer

Self-employeed
02.2001 - Current

Loan Operations Processor

Wells Fargo & Company
12.2000 - 05.2004

High School Diploma -

Laurel High School

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Cortney Thiel