Courtney Coleman
Bozeman
Summary
Dynamic professional with extensive experience as a Ramp Agent at Horizon Air, excelling in aircraft marshalling and loading operations. Proven problem-solver, enhancing safety and efficiency while reducing damage claims. Adept at fostering teamwork and communication, contributing to a positive work environment and improved customer satisfaction.
Overview
23
23
years of professional experience
Work History
Ramp Agent/ CSA Agent
Horizon Air
12.2024 - Current
- Loaded and unloaded baggage with attention to safety and efficiency.
- Provided accurate information to passengers regarding flight schedules and gate changes.
- Operated ground support equipment, ensuring compliance with safety protocols.
- Assisted in aircraft cleaning and preparation for departures, maintaining high standards of cleanliness.
- Conducted routine inspections of equipment, reporting any issues promptly for maintenance action.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 4 daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
- Connected electrical power unit and hoses to aircraft.
- Deiced aircraft before takeoff for safety during inclement weather.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Improved customer satisfaction with prompt handling of passenger inquiries and concerns related to baggage and boarding procedures.
- Maintained cleanliness and organization in ramp areas, promoting safer work environment for all staff.
Store Manager
Steelz
01.2018 - Current
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance customer service skills and product knowledge.
- Implemented inventory management strategies that reduced stock discrepancies and improved efficiency.
- Developed sales initiatives that drove revenue growth and increased customer engagement.
- Managed scheduling and staffing processes to ensure optimal coverage during peak hours.
- Facilitated conflict resolution among staff, maintaining a positive work environment and high morale.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Supervised guests at front counter, answering questions regarding products.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Store Manager
Everyday Dealz
02.2013 - 08.2015
- Analyzed sales reports to identify trends, making data-driven decisions to optimize store performance.
- Collaborated with marketing teams to execute promotional campaigns, enhancing brand visibility in local market.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Owner/Operator
Mobile Communications
08.2002 - 08.2015
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Developed and implemented strategic marketing campaigns to boost brand visibility and client acquisition.
- Trained and supervised staff on best practices for customer engagement and operational efficiency.
- Streamlined communication processes using advanced mobile technology systems to enhance connectivity.
Education
High School Diploma -
New Plymouth High School
New Plymouth, ID05-1997
Skills
- Problem-solving
- Loading and unloading
- Ramp service
- Aircraft marshalling
Timeline
Ramp Agent/ CSA Agent
Horizon Air
12.2024 - Current
Store Manager
Steelz
01.2018 - Current
Store Manager
Everyday Dealz
02.2013 - 08.2015
Owner/Operator
Mobile Communications
08.2002 - 08.2015
High School Diploma -
New Plymouth High School