Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Coleman

Bozeman

Summary

Dynamic professional with extensive experience as a Ramp Agent at Horizon Air, excelling in aircraft marshalling and loading operations. Proven problem-solver, enhancing safety and efficiency while reducing damage claims. Adept at fostering teamwork and communication, contributing to a positive work environment and improved customer satisfaction.

Overview

23
23
years of professional experience

Work History

Ramp Agent/ CSA Agent

Horizon Air
12.2024 - Current
  • Loaded and unloaded baggage with attention to safety and efficiency.
  • Provided accurate information to passengers regarding flight schedules and gate changes.
  • Operated ground support equipment, ensuring compliance with safety protocols.
  • Assisted in aircraft cleaning and preparation for departures, maintaining high standards of cleanliness.
  • Conducted routine inspections of equipment, reporting any issues promptly for maintenance action.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 4 daily flights.
  • Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Contributed to a safer work environment by strictly following safety protocols during ramp operations.
  • Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
  • Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
  • Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
  • Connected electrical power unit and hoses to aircraft.
  • Deiced aircraft before takeoff for safety during inclement weather.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Improved customer satisfaction with prompt handling of passenger inquiries and concerns related to baggage and boarding procedures.
  • Maintained cleanliness and organization in ramp areas, promoting safer work environment for all staff.

Store Manager

Steelz
01.2018 - Current
  • Oversaw daily store operations, ensuring compliance with company policies and procedures.
  • Trained and mentored team members to enhance customer service skills and product knowledge.
  • Implemented inventory management strategies that reduced stock discrepancies and improved efficiency.
  • Developed sales initiatives that drove revenue growth and increased customer engagement.
  • Managed scheduling and staffing processes to ensure optimal coverage during peak hours.
  • Facilitated conflict resolution among staff, maintaining a positive work environment and high morale.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Supervised guests at front counter, answering questions regarding products.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Store Manager

Everyday Dealz
02.2013 - 08.2015
  • Analyzed sales reports to identify trends, making data-driven decisions to optimize store performance.
  • Collaborated with marketing teams to execute promotional campaigns, enhancing brand visibility in local market.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Owner/Operator

Mobile Communications
08.2002 - 08.2015
  • Managed daily operations to ensure efficient service delivery and customer satisfaction.
  • Developed and implemented strategic marketing campaigns to boost brand visibility and client acquisition.
  • Trained and supervised staff on best practices for customer engagement and operational efficiency.
  • Streamlined communication processes using advanced mobile technology systems to enhance connectivity.

Education

High School Diploma -

New Plymouth High School
New Plymouth, ID
05-1997

Skills

  • Problem-solving
  • Loading and unloading
  • Ramp service
  • Aircraft marshalling

Timeline

Ramp Agent/ CSA Agent

Horizon Air
12.2024 - Current

Store Manager

Steelz
01.2018 - Current

Store Manager

Everyday Dealz
02.2013 - 08.2015

Owner/Operator

Mobile Communications
08.2002 - 08.2015

High School Diploma -

New Plymouth High School
Courtney Coleman