Courtney Dulac
Belgrade
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Experienced Logistics Manager proficient at monitoring operational pulse to deliver relevant information to all major internal customers and stakeholders. Accustomed to working with multiple entities to achieve business goals for logistics efficiency, cost containment and contract integrity. Works quickly and maintains focus while providing top-notch customer service.
Overview
11
11
years of professional experience
Work History
Logistics Manager
Yellowstone Structural Systems
05.2023 - Current
- Managed cross-functional teams for efficient project execution and timely completion.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Minimized disruptions to daily operations during peak periods by proactively identifying potential bottlenecks in advance.
- Managed complex project timelines with multiple stakeholders, ensuring successful completion within allotted timeframes.
- Cultivated positive relationships with vendors and external partners to secure favorable terms for resource bookings and accommodations when necessary.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Created detailed calendars for staff members to support deadline management and milestone achievement.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Store Manager
Starbucks
12.2021 - 12.2022
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Managed inventory control, cash control and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Store Manager
Macy's
07.2020 - 12.2021
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Operations and Asset Protection Manager
Macy's
08.2019 - 07.2020
- Wrote reports for internal and external crime, burglary or theft.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Monitored paperwork procedures to prevent error-related losses.
- Installed and maintained covert security equipment.
- Collaborated with law enforcement to report crime and suspicious activity.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Performed thorough cash audits and deposit investigations.
- Collaborated with law enforcement in investigating and solving theft and fraud cases.
Merchandising Team Manager
Macy's
06.2018 - 07.2019
- Ran markdown reports, managed store replenishment and analyzed buying reports.
- Planned and coordinated product availability for advertising and promotion purposes.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information and pricing.
- Anticipated consumer buying patterns to create purchase and inventory plan.
- Monitored and analyzed sales records and consumer purchasing trends.
- Assembled promotional displays, including quarter and full-size point of purchase displays.
- Worked with managers and advertising directors to optimize promotions.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Conferred with store managers to obtain information about customer needs and preferences.
- Interviewed and worked closely with vendors to acquire and develop desired products.
Sales Manager
Macy's
01.2016 - 06.2018
- Assisted customers with selections through carefully curated questions.
- Coached sales associates on opening credit cards, customer service, sales techniques
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Worked closely with store manager to drive sales of specific departments
Sales Supervisor
Macy's
01.2015 - 01.2016
- Assisted customers with selections through carefully curated questions.
- Coached sales associates on opening credit cards, customer service, sales techniques
- Drove team results to make credit card goals, sales goals and customer experience score goals
- Directly in charge of driving sales of multiple departments throughout the store
Sales Floor Lead
Macy's
11.2013 - 01.2015
- Assisted customers with selections through carefully curated questions.
- Coached sales associates on opening credit cards, customer service, sales techniques
- Drove team results to make credit card goals, sales goals and customer experience score goals
- Assisted employees with challenging customer situations
Education
High School Diploma -
Culver Academies
Culver, IN06.2012
No Degree -
Montana State
Bozeman, MTSkills
- Team leadership and coaching
- Order management
- Relationship building and management
- Maximizing Profitability
- Training and Development
- Store Management
- Product and Service Sales
- Goals and Performance
- Financial operations management
- Staff Management
- Hourly shift management
- Operations
- Merchandising
- Store displays
- Training and mentoring
- Customer Response
- Strategic thinker
- Team Building
- Sales expertise
- POS systems
Timeline
Logistics Manager
Yellowstone Structural Systems
05.2023 - Current
Store Manager
Starbucks
12.2021 - 12.2022
Store Manager
Macy's
07.2020 - 12.2021
Operations and Asset Protection Manager
Macy's
08.2019 - 07.2020
Merchandising Team Manager
Macy's
06.2018 - 07.2019
Sales Manager
Macy's
01.2016 - 06.2018
Sales Supervisor
Macy's
01.2015 - 01.2016
Sales Floor Lead
Macy's
11.2013 - 01.2015
High School Diploma -
Culver Academies
No Degree -
Montana State
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