Dynamic and results-driven professional with extensive experience in customer service at Goodwill Industries of Houston. Proven track record in cash handling and team collaboration, enhancing customer satisfaction and loyalty. Recognized for streamlining checkout processes, significantly reducing wait times while maintaining high standards of accuracy and integrity.
Overview
28
28
years of professional experience
Work History
Cashier
Goodwill Industries Of Houston
03.2025 - Current
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Answered questions about store policies and addressed customer concerns.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Addressed customer needs and made product recommendations to increase sales.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Streamlined checkout process for increased efficiency and reduced waiting times.
Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Ensured compliance with company policies and procedures while processing transactions efficiently.
Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Promoted store promotions and incentive programs to increase overall sales revenue.
Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Developed rapport and fostered brand loyalty by offering personalized service.
Supported marketing initiatives by setting up and maintaining promotional displays.
Facilitated smoother checkout process, trained new employees on POS systems.
Reduced processing errors by meticulously following transaction procedures.
Assisted in inventory management, contributing to reduction in stock discrepancies.
Ensured accuracy in financial transactions, reconciled cash with receipts daily.
Fostered positive customer relations by resolving complaints and inquiries promptly.
Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Strengthened team morale and cooperation by assisting coworkers during peak hours.
Boosted team efficiency, shared best practices in cash handling and customer interaction.
Enhanced customer loyalty by participating in rewards program enrollment.
Shift Leader
Crazy Mike's
03.2005 - 04.2010
Contributed to significant decrease in queue times by streamlining checkout process.
Increased sales of promotional items by informing customers about current offers.
Enhanced shopping experience, provided product information and location assistance.
Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Depot Manager
Depot Restaurant
06.1997 - 06.1998
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Answered questions about store policies and addressed customer concerns.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Addressed customer needs and made product recommendations to increase sales.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Streamlined checkout process for increased efficiency and reduced waiting times.
Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Ensured compliance with company policies and procedures while processing transactions efficiently.
Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Promoted store promotions and incentive programs to increase overall sales revenue.
Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Developed rapport and fostered brand loyalty by offering personalized service.
Supported marketing initiatives by setting up and maintaining promotional displays.
Facilitated smoother checkout process, trained new employees on POS systems.
Reduced processing errors by meticulously following transaction procedures.
Assisted in inventory management, contributing to reduction in stock discrepancies.
Ensured accuracy in financial transactions, reconciled cash with receipts daily.
Fostered positive customer relations by resolving complaints and inquiries promptly.
Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Strengthened team morale and cooperation by assisting coworkers during peak hours.
Boosted team efficiency, shared best practices in cash handling and customer interaction.
Enhanced customer loyalty by participating in rewards program enrollment.
Holiday Clerk Assistant
Holiday
01.1999 - 06.2002
Handled cash transactions during overnight shifts.