Cristian Găvruţa
Summary
Dedicated Gaming professional with history of meeting company goals. Skilled in working under pressure and adapting to new situations and challenges. Results-driven excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers. Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in gaming industry.
Overview
5
5
years of professional experience
12
12
years of post-secondary education
Work History
Costumer Service Specialist
Pressenter
GZIRA
08.2022 - Current
- Achieved high satisfaction ratings, communicate through chat and email with customers about they're gaming accounts.
- Used consultative techniques to understand customer needs.
- Recommended products to customers, thoroughly explaining details.
Senior Sales Agent
Enteractive
GZIRA
05.2020 - 07.2022
- Developing strong customer relationships to encourage repeat business
- Monitored sales team performance and provided constructive feedback.
- Led sales team to exceed quarterly sales goals.
- Worked independently with minimal supervision.
- As a senior role, I head extra duties, listening to the calls, assessing the quality of these calls, give feedback to CM and to the agents.
- Translation of calls, weekly feedback about the site, payments, and promotions
- Hosting start-up meetings, and training new hires .
Breakfast Chef
IBB Hammett's Operations
09.2019 - 05.2020
- Collaborated with chef to create exciting, fun menu.
- Practiced safe food methods to avoid disease and prevent food poisoning.
SOUS CHEF
Pho restaurant
London
11.2016 - 10.2018
- Planned and directed high-volume food preparation in fast-paced environment.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Established and updated staff schedules and assignments to optimize coverage of peak times.
Professional
Footballer
- Improved physical condition with exercises focused on strength, agility and cardiac healthy.
- Maintained drive and determination to obtain personal and team objectives and goals.
Education
Bachelor's Degree Catering Management&Agroturism -
University of Agricultural Sciences And Veterinary Medicine
Timisoara, Romania 05.2010 - 09.2013
Gastronomy Degree -
GastronomyTechnical College "Mihai Viteazul
Oradea Romania 01.2005 - 01.2010
High School Degree - Football
Sports High School Bihorul
Oradea Romania 09.2001 - 09.2005
Skills
Mother tongue(s) Romanian Foreign language(s) UNDERSTANDING SPEAKING WRITING Listeningundefined
Timeline
Costumer Service Specialist
Pressenter
08.2022 - Current
Senior Sales Agent
Enteractive
05.2020 - 07.2022
Breakfast Chef
IBB Hammett's Operations
09.2019 - 05.2020
SOUS CHEF
Pho restaurant
11.2016 - 10.2018
Bachelor's Degree Catering Management&Agroturism -
University of Agricultural Sciences And Veterinary Medicine
05.2010 - 09.2013
Gastronomy Degree -
GastronomyTechnical College "Mihai Viteazul
01.2005 - 01.2010
High School Degree - Football
Sports High School Bihorul
09.2001 - 09.2005
Professional
Footballer
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