Cyndi Turner

• Coordinated appointment scheduling for clients, ensuring efficient use of resources.
• Worked as a scheduler/Collaborated with team members to improve overall scheduling efficiency and client satisfaction.
• Communicated effectively with clients to confirm and adjust scheduled appointments.
• Provided customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
• Answered phone calls and answered questions from potential customers.
• Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
• Acted as first point of contact and set appointments for prospective clients.
• Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.

Scheduled patients/did all of the medical records/faxing and scanning

• Coordinated patient appointments and ensured optimal scheduling for healthcare providers.
• Utilized electronic health record systems to manage patient information and appointment availability.

• Processed customer transactions accurately and efficiently using point-of-sale (POS) systems.
• Resolved customer inquiries and complaints, ensuring high levels of satisfaction and loyalty.
• Maintained knowledge of store promotions and products to assist customers effectively.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.