Cynthia Gatt

• Supporting and collaborating with the class teacher to support assessment for learning of students with additional educational needs and identify specific learning and support needs.
• Assisting in the education of all pupils in class, in particular pupils with special educational needs so that their individual curricular entitlement is ensured and their learning needs are catered for.
• Participating fully in Making Action Plans sessions (MAPs).
• Developing and implementing an Individual Educational Programme (IEP) by adapting the lesson plans and resources. • Attending IEP and Individual Transition Plan (ITP) meetings. • Reviewing IEPs, including recording and reporting progress of such IEP implementation on a regular basis.
• Liaising with the class teacher to prepare and write the IEP document of every student with a statement in class.
• Assisting in the preparation of educational materials and playing an active part in all the components of the instructional and educational process in class under the direction of the class teacher.
• Assisting teachers with the modification of assessment tasks as requested for pupils with a Statement of Needs.
• Supporting students needs through a range of strategies (including direct instruction, adapted work, adjusted learning programs, assessment and monitoring progress including the areas of social integration, language and communication, literacy, numeracy and behaviour.
• Supporting pupils holistically by addressing their academic and personal needs to ensure they can grow to their full potential.
• Participating in the observation, assessment and documentation process of the performance and behaviour of included learners.
• Participating in the respective individual transition programmes as students move from one educational level to another, from school to school, and from school to work, handing over to the other LSE’s and personnel all relevant information and documents so as to ensure a smooth transition for the student.
• Promoting an inclusive community of learners, in collaboration with Inclusion Coordinators, specialists, resource workers, teachers, parents, students and other stakeholders, where all pupils are valued and respected. This will include collaborative work in school and with other agencies, such as the Child Development Assessment Unit (CDAU), Resource Centres, NGO’s and other educational and therapeutic environments.
• Promoting at all times the aims, ethos and policies of the school and actively working as a member of the staff team.
• Assisting in the preparation, dissemination and use of teaching resources ensuring their upkeep in class, school and Resource Centres.
• Supporting student/s during activities held outside the school premises including experiences in the community, work places; other further and higher educational establishments.

• Welcoming visitors and assisting them in their queries.
• Handling clients complaints.
• Answering and help resolving enquiries from clients, lift technicians, vendors and general public.
• Issuing invoices and lifts maintenance agreements to customers.
• Checking stationery supplies and ordering low-stock items as required.
• Providing clerical support including copying, faxing and file management.
• Handling emails, phone calls and correspondence.
• Completing monthly balance sheet reconciliations, achieving financial accuracy.
• Prioritizing tasks to maintain reliable service throughout peak times.
• Creating agendas for meetings and preparing materials needed for technicians.
• Managing office calendar, setting new appointments and assisting with arrangements as required.
• Keeping reception area clean and organized to uphold professional office reputation.
• Representing company and promoting brand with exceptional service and presentation.
• Handling office petty cash and maintaining cash flow records.
• Executing billing tasks, recording information in database and issuing fiscal receipts to customers.
• Preparing monthly and annual reports of all billings.
• Assisting manager with implementing new maintenance software program.
• Recording amounts due for items purchased or services rendered.
• Followed bookkeeping regulations and tax legislation to maximize external compliance.
• Generating account statements outlining payments and balances.

• Greeting and attending guests in a professional and efficient manner.
• Registering clients efficiently by proof of identification.
• Making sure that the gaming act was being followed.
• Promoting the casino and adhering to casino’s policies.
• Taking care of all data inputting and filing.
• Answering incoming and outgoing calls.
• Handling emails and correspondence.
• Making transport, tournaments and restaurant bookings.
• Making hotel reservations for VIP clients.
• Welcoming VIP clients and showing them around the casino to familiarize themselves better with the surroundings.
• Handling customers’ complaints.
• Preparing relevant posters for special events and advising customers.
• Handling self-barring procedures and informing gaming authorities accordingly.
• Issuing daily reception reports.

• Supervising daily working procedures.
• Greeting and attending guests in a professional manner and provided friendly, knowledgeable assistance.
• Promoting the hotel and timeshare packages.
• Adhering to company’s policy.
• Meeting deadlines.
• Attending weekly meetings and monthly conferences as required.
• Teaching and giving the necessary training to new staff members on processes and procedures.
• Issuing end of day and monthly reports for the accounts and marketing departments.
• Maintaining accurate and up-to-date records for smooth handovers.
• Keeping reception area clean and neat to give visitors positive impression of the company.
• Acting as first point of contact for wide range of personnel.
• Prioritizing tasks to maintain reliable service throughout peak times.
• Managing calendars, strategically scheduling appointments to maximize availability.
• Setting office policies and procedures to keep team members coordinated.
• Delegating assignments amongst receptionists to adequately cover daily operational requirements.
• Liaising with the HR department in conducting receptionist's appraisals and devising professional development plans to improve staff performance.
• Resolving team conflicts and assisting with identified problems to maintain sense of teamwork and ensure the well- being of all staff members.
• Collaborating with other departments to determine optimum schedules for special projects.

• Calling customers back in the UK and informing them about timeshare packages at the hotel.
• Taking responsibility for every call.
• Educating customers about timeshare packages by giving detailed information and answering questions and concerns efficiently.
• Filling in a survey sheet while taking personal details promptly on the phone in order to get to know customers' expectations.
• Booking clients in and take credit card details over the phone.
• Setting up new accounts and listed personal and payment information in system.
• Processing complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
• Establishing follow-up call systems to effectively resolve complaints and maintain customer loyalty.
• Using targeted questioning techniques to determine customer needs and appropriate support.
• Ensuring clear, effective communication with all the team in the department.

• Greeting and escorting customers to their tables.
• Preparing and setting up tables.
• Informing customers about the daily specials.
• Offering menu recommendations upon request.
• Taking accurate food and drinks orders.
• Checking customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
• Communicating order details to the Kitchen Staff.
• Serving food and drink orders efficiently.
• Checking dishes and kitchenware for cleanliness before giving them to customers.
• Arranging table settings and maintaining a tidy dining area.
• Carrying dirty plates, glasses and cutlery to kitchen for cleaning.
• Handling customers complaints.
• Following all relevant health and safety department regulations.
• Delivering checks and collecting bill payments.
• Providing excellent customer service to guests.

• Greeting customers entering store and responded promptly to customer needs.
• Inputting food order in the system in a prompt way.
• Taking care of cash float.
• Issuing bills.
• Handling cash and card payments with precision.
• Maintaining customer confidentiality and discretion throughout.
• Handling customer's complaints an answering queries.
• Completing opening and closing procedures daily.
• Completing forms and updating internal records for completed transactions.
• Providing training and mentoring to new cashiers.

• Office duties such as printing, proofreading, filing, photocopying and others.
• Evaluating children's' reports and reviewing of the case depending on families positions and children’s needs.
• Inputting children's and foster families' details in system.
• Sending information to the children’s court in order to adjourn a hearing.
• Welcoming visitors and directing them to the appropriate meeting rooms.
• Checking stationery supplies and ordering low-stock items as required.
• Updating diaries and calendars with events, appointments and holidays for efficient planning.
• Managing queries in person, by phone and via email with exceptional customer care.
• Maintaining accurate and up-to-date databases containing confidential information.

Modules covered:

• Word Processing
• Spreadsheets
• Using Databases
• Presentation
• Computer Essentials
• IT Security
• Online Essentials

Modules covered:

• Principles of Inclusive Education
• Lesson Adaptations and Teaching Techniques
• Teamwork with Class Teachers, Parents and Professionals
• The Learning Process
• Child Development

'O' Levels

• Maltese 4
• Home Economics 4
• Italian 4
• English 5
• Mathematics 5
• French 5
• Art 5
• Environmental Studies 5
• Religion 5

'A' Level

• Italian D

Modules covered:

• Business Administration
• Business Practice
• English for Business
• Italian for Business
• Maltese for Business
• Book-keeping and Accounts

Covering modules:

• Cerebral Palsy
• Down Syndrome
• Autism Spectrum Disorder
• Child Development
• Communication Skills and Interpersonal Skills
• Creative Arts Therapy
• Disability Issues
• Managing Difficult Behaviour
• Inclusive Education
• The Role Of The Facilitator