Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
Generic
Dalton Cassar

Dalton Cassar

Luqa

Summary

Dynamic professional with over 18 years of expertise in cashiering, storekeeping, gaming, and slots management. Skilled in customer service, team leadership, and multitasking. Proficient in Microsoft Office, problem-solving, and statistics. Adept at managing staff, providing reports, and ensuring high operational standards. An effective communicator with a talent for teaching and guiding others. Proven track record in handling high-pressure situations and collaborating with diverse teams. Known for creativity, decision-making, and time management. Excels in creating and analyzing statistics, fostering teamwork, and maintaining top-notch customer service. Committed to continuous learning and updating skills to meet industry standards and regulations. A dedicated professional with a passion for driving operational excellence and customer satisfaction.

Overview

21
21
years of professional experience

Work History

Sports Integrity Officer

Tumas Gaming (Malta)
01.2020 - 05.2025
  • From August 2017 till June 2019 use to take care of both Oracle and Portomaso slots department. From July 2019 till date, I’m responsible and manage Portomaso slots staff.
  • Make sure that both casinos run smoothly.
  • Providing reports such as Weeklies, Monthlies and Quarterlies to Casino Manager, Accounts Department and to the CFO&COO.
  • Use of programs such as Back Office, Marketing Management, Query Builder, Business Object, Slots setup, Floor Master, Indigo Shire burn and all Microsoft Office programs.
  • Doing and providing rosters for all Slots staff.
  • Teaching and guiding all staff how to use and be more friendly with all slots programs and software.
  • Monitor all slots personal closely and do them appraisals from time to time.
  • Making sure to keep the department in high standards.

Portomaso Slots Shift Manager

Tumas Gaming (Malta)
08.2017 - 05.2025
  • From August 2017 till June 2019 use to take care of both Oracle and Portomaso slots department. From July 2019 till date, I’m responsible and manage Portomaso slots staff.
  • Make sure that both casinos run smoothly.
  • Providing reports such as Weeklies, Monthlies and Quarterlies to Casino Manager, Accounts Department and to the CFO&COO.
  • Use of programs such as Back Office, Marketing Management, Query Builder, Business Object, Slots setup, Floor Master, Indigo Shire burn and all Microsoft Office programs.
  • Doing and providing rosters for all Slots staff.
  • Teaching and guiding all staff how to use and be more friendly with all slots programs and software.
  • Monitor all slots personal closely and do them appraisals from time to time.
  • Making sure to keep the department in high standards.
  • See that all slots staff are wearing Casino uniforms and order uniforms for them when needed.
  • Doing interviews to recruit new staff when needed.
  • Provide new staff with the adequate training possible.
  • Making sure that all machines are up and running perfectly while making sure that pay tables are clearly visible.
  • Create and analysis statistics to see how slots machines and slots department are performing.
  • Report any irregularities or foul plays to Corporate Management.
  • Liaise with both Oracle and Portomaso General Managers regard slots promotions, machine movements and introducing new machines to keep in tight with the competition.
  • Liaise with the technical staff to make sure that all slots’ machines are kept in good state.
  • Creating Slots Daily program such as slots promotions and lotteries and evaluate possible adjustments to improve the daily needs of the casino and make sure to attract more customers to our casinos.
  • Assist casino players where needed and also make sure that they’re satisfied with the service provided by both slots staff and also other staff departments.
  • Keeping in touch on a daily basis with Casino Manager/GM and also the COO with all issues that I encounter and also to stay in line with MGA and other entities last updates.
  • Liaise with other departments such as gaming, reception, cash desk and restaurant regard combined promotions.
  • Liaise with MLRO regarding high-risk players and also issue reports on suspicious player transactions.
  • Constantly attend online courses to update/renew Key Function and AML procedures and updates.
  • Represent Portomaso Casino as Sports integrity officer from 2020 till date and liaise with MGA regarding any irregularities on any sports event if offered by our sports suppliers.
  • Update and also teaching my staff to constantly monitor and update any untraced sessions from Floor Master to reduce how much possible the untraced cash.
  • Making sure to update and also teaching Slots staff to constantly update Sports players database since we use a completely different software from the one we use in reception.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.

Slots Supervisor

Tumas Gaming (Malta)
01.2013 - 07.2017
  • Making sure to update and send Slots Hourly reports.
  • Sending Daily reports when closing the day to management.
  • Supervise all slots attendants and teach them how slots machines perform and pay by showing them pay tables.
  • Doing and supervise slots counts.
  • Sending slots counts result to Management and Financial department.
  • Making sure that all machines are up and running while any machines that need attention report them to the technical team.
  • Liaise with Slots Management regard any issues that I encounter daily.
  • Helping the technical/management when there’s a machine move.
  • From 2014 Back Office Administrator
  • Maintained accurate records of all transactions, including jackpots, payouts, and accounting logs.
  • Making sure that slots players are served all time and deal with any queries they have.

Slots Attendant

Tumas Gaming (Malta)
05.2005 - 07.2013
  • Customer care
  • Making sure the floor is clean and tidy and arrange all chairs.
  • Helping Slots Supervisor/Managers with slots players such as making hand payments or any malfunctions on slots machines.
  • Doing slots counts.
  • Helping the maintenance team when there’s machine moves.
  • Doing Lotteries and Slots Tournaments.

Gaming Croupier

Tumas Gaming (Malta)
10.2005 - 05.2005
  • In September 2004 I started working with Tumas Gaming where I applied and was chosen to start Gaming Training where after carried training and also exam I was chosen to start as a Gaming croupier where I used to deal American Roulette, Black Jack and Poker.
  • In May 2005 I decided to transfer to another department within the same company.

Cashier Store Keeper

Wembley's Store
10.2004 - 05.2005
  • Started working with Wembley Stores in 2004 as a Cashier, then after gaining experience in charge of the Stores and also I used to manage and control the 2nd floor. After few months I was also promoted in Wembley Stores head office where I use to take care on processing and updating all invoices in the company system while processing any request that the stores department forward to Head Office.
  • Performed daily store opening and closing duties, ensuring that all store policies were followed
  • Developed and implemented an efficient filing system to track and store documents, resulting in improved organization and retrieval of documents

Education

Luqa Primary School
01.2004

School Leaving Certificate -

Guze Galea Secondary School

Intermediate Business

MCAST
06.2004

Skills

  • Critical thinking and problem solving
  • Leadership and Teamwork
  • Ability to Multitask
  • Microsoft Excel
  • Computer Skills
  • Leadership Skills
  • Creativity
  • Decision Making
  • Time Management
  • Fast Learner
  • Ability to Work Under Pressure
  • Ability to Work in a Team
  • Customer Service
  • Communication
  • Appraisals
  • Communications
  • Content Creation
  • Information Processing
  • Management
  • Marketing Management
  • Microsoft Office
  • Problem Solving
  • Statistics
  • Teaching
  • Teamwork
  • Writing
  • Disciplined
  • Work coordination

Languages

Italian
English
Maltese

Hobbies and Interests

Football, Travelling, Music, Swimming, Exploring New interesting things

Timeline

Sports Integrity Officer

Tumas Gaming (Malta)
01.2020 - 05.2025

Portomaso Slots Shift Manager

Tumas Gaming (Malta)
08.2017 - 05.2025

Slots Supervisor

Tumas Gaming (Malta)
01.2013 - 07.2017

Gaming Croupier

Tumas Gaming (Malta)
10.2005 - 05.2005

Slots Attendant

Tumas Gaming (Malta)
05.2005 - 07.2013

Cashier Store Keeper

Wembley's Store
10.2004 - 05.2005

Intermediate Business

MCAST

Luqa Primary School

School Leaving Certificate -

Guze Galea Secondary School

Similar Profiles

CREATE PROFILE
Dalton Cassar