Daniel Spiteri
Paola,PLA
Summary
Enthusiastic Senior Operations Manager offering 20 -year background overseeing production of goods and provision of services in Catering and Hospitality. Polished in chalking out operational systems and processes, examining financial data and conducting quality control checks. Cost-conscious and communicative professional familiar with business principles and operational management and budget development practices. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
32
32
years of professional experience
Work History
Senior Operations Manager
Kitchen Concepts - CUBA
01.2019 - 09.2023
- Developed systems and procedures to improve operational quality and team efficiency in 6 restaurants.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Provided leadership for continual management and employee training initiatives for over 180 employees.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Prepared documents for internal and external audits and licencing.
- Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
Operations Manager
Kitchen Concepts - CUBA
11.2016 - 12.2018
- Supervised operations staff and kept a 180+ employee contingent, compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among front of house staff, head office support teams and organization leadership, reducing miscommunications, and missed deadlines.
Restaurant Manager
Kitchen Concepts - Cafe CUBA
02.2013 - 10.2016
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Restaurant Manager
Premier Restaurants - McDonalds Malta
11.2008 - 02.2013
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Restaurant Manager
First Foods Franchises Ltd - Mc Donalds Malta
03.2003 - 11.2008
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
Assistant Restaurant Manager
First Foods Ltd - Mc Donalds Malta
05.1999 - 02.2003
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed team of up to 20 restaurant staff, maintaining exceptional customer service and quality standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
Front Desk Receptionist / Reservations
Corinthia Group - Mistra Village Holiday Complex
02.1993 - 05.1999
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
Receptionist Clerk /Customer Service Officer
Aquasun Ltd - St.George's Park Hotel
06.1991 - 02.1993
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer calls and emails to answer questions about products and services.
Education
High School Diploma -
University of Malta - Junior College
Msida - Malta1989
Skills
- Technology Integration
- Brand Visibility
- Quarterly Forecasting
- Operations Management
- Budget Administration
- Portion and Cost Control
- Hiring and Onboarding
- Management Training
- Business Leadership
Languages
Maltese
Native language
English
Proficient
C2
Italian
Advanced
C1
French
Elementary
A2
Timeline
Senior Operations Manager
Kitchen Concepts - CUBA
01.2019 - 09.2023
Operations Manager
Kitchen Concepts - CUBA
11.2016 - 12.2018
Restaurant Manager
Kitchen Concepts - Cafe CUBA
02.2013 - 10.2016
Restaurant Manager
Premier Restaurants - McDonalds Malta
11.2008 - 02.2013
Restaurant Manager
First Foods Franchises Ltd - Mc Donalds Malta
03.2003 - 11.2008
Assistant Restaurant Manager
First Foods Ltd - Mc Donalds Malta
05.1999 - 02.2003
Front Desk Receptionist / Reservations
Corinthia Group - Mistra Village Holiday Complex
02.1993 - 05.1999
Receptionist Clerk /Customer Service Officer
Aquasun Ltd - St.George's Park Hotel
06.1991 - 02.1993
High School Diploma -
University of Malta - Junior College
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