Daniel Svalstad
Kalispell
Summary
Results-oriented professional with expertise in parts management and inventory accuracy. Enhances operational efficiency and customer satisfaction through effective communication and staff training. Demonstrates strong adaptability and a commitment to fostering positive client relationships while mastering new skills independently.
Overview
11
11
years of professional experience
Work History
Parts Lead
B & B Auto Parts/ Napa
Cut Bank
06.2022 - Current
- Assisted customers in selecting appropriate vehicle parts, enhancing their purchasing experience.
- Coordinated daily parts deliveries to local businesses, ensuring timely service and customer satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Handled difficult calls with strong telephone etiquette, resolving customer issues effectively.
- Completed day-to-day duties accurately and efficiently.
Heavy Duty Parts Professional
Western States Equipment Company
Kalispell
09.2024 - 05.2026
- Guided customers in selecting suitable equipment parts and accessories to meet their needs.
- Processed incoming parts orders and ensured accurate fulfillment.
- Managed parts inventory using inventory management software.
- Collaborated with suppliers to ensure optimal stock levels and consistent product availability.
- Resolved customer inquiries related to parts specifications and compatibility.
- Collaborated with service teams to support repair projects with necessary components.
- Oversaw daily parts program activities to enhance sales and streamline inventory management.
- Received and stocked incoming merchandise, arranging items in correct locations.
Heavy Duty Truck Parts Sales
Jackson Group Peterbilt
Kalispell
05.2025 - 01.2026
- Managed parts inventory and ensured accurate stock levels for operational efficiency.
- Supported customers with parts inquiries and tailored product recommendations to meet specific needs.
- Processed incoming orders and coordinated shipping logistics for timely deliveries.
- Utilized inventory management systems to track parts and streamline workflows.
- Collaborated with suppliers to source quality parts at competitive prices.
- Trained new staff on best practices for parts handling and customer service.
- Created strategies for parts organization and retrieval processes, enhancing accessibility and efficiency.
- Resolved customer complaints regarding parts discrepancies or delays effectively.
- Processed returns, exchanges, and refunds in a timely manner.
- Identified potential problems with defective or damaged parts before they reached customers.
- Created purchase orders for new parts when needed by vendors or suppliers.
- Maintained parts system with current order and sales data.
- Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
- Assisted customers with product selection based on their needs.
- Researched pricing, availability, compatibility, quality standards, and other factors related to purchasing decisions.
- Provided customers with technical advice regarding parts information and availability.
- Managed vendor relationships by ensuring that orders were filled accurately and on time.
- Maintained accurate records of all inventory transactions in the computer system.
- Coordinated restocks by working closely with parts manager to fill critical gaps.
- Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
- Monitored stock levels of all products in the storeroom to ensure adequate supply at all times.
- Ensured that all safety procedures were followed while handling hazardous materials.
- Performed regular audits of warehouse shelves to verify proper stocking levels.
- Collaborated with management team members on special projects related to improving processes within the department.
- Developed strategies to maximize storage space utilization in order to reduce costs associated with storing inventory items.
- Responded to inquiries from internal staff members about part specifications or availability.
- Documented any discrepancies between actual inventory counts versus what was recorded in the system.
- Boosted sales by capitalizing on cross-selling and upselling opportunities.
- Analyzed existing inventories to determine which items should be reordered or discontinued from stock lists.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Operated point of sales and parts lookup computer systems.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
- Performed quality control inspections on parts and packaged parts for delivery or sale.
- Communicated product expertise and department process improvements to meet organizational goals.
- Coordinated and executed daily parts deliveries to local businesses.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Partnered with sales team members to achieve targets through effective collaboration and shared insights.
- Negotiated and closed deals with minimal oversight.
Parts Department Manager
Bell Motor Company
Cut Bank
06.2019 - 06.2022
- Oversaw parts department operations, ensuring efficient ordering, receiving, pricing, customer service, and staff supervision.
- Managed employee schedules and daily assignments.
- Collaborated closely with service technicians and managers to verify that parts required for repairs remained in stock.
- Kept precise records of orders, returns, exchanges, and warranty information to ensure accountability and accuracy.
- Safely operated manual and mechanical equipment, prioritizing workplace safety and reducing injury risks.
Parts Counter Sales Person
Napa of Cut Bank
Cut Bank
05.2016 - 06.2019
- Managed parts lookup computer system to enhance customer service.
- Handled customer communication to provide information on parts availability.
- Tracked inventory levels consistently to maintain sufficient parts supply.
- Facilitated pick-up and delivery of automotive parts and tools to various customers.
- Used manual and mechanical equipment following safety protocols to prevent accidents.
Parts Manager
Napa - Shelby
Shelby
09.2015 - 05.2016
- Coordinated pickup and delivery of automotive parts, equipment, tools, and accessories for retail customers, wholesale accounts, dealerships, body shops, and vendors, ensuring timely service.
- Answered inquiries and resolved issues to finalize parts sales at counter and by telephone, enhancing customer satisfaction.
- Managed employee schedules and delegated daily assignments to ensure smooth operations.
- Operated point of sales and parts lookup computer systems.
- Received and stocked incoming merchandise, arranging items in correct locations.
Education
High School Diploma -
Cut Bank High School
Cut Bank, MT06-1997
Some College (No Degree) - Business
MSU-Northern
Havre, MTSkills
- Inventory Management
- Parts ordering
- Parts identification
- Logistics planning
- Interpersonal communication
- Quality control
- Equipment Operation
- Technical support
- Customer Service
- Staff Training
- Time management
- Problem solving
- Microsoft office
- Effective communication
- Communication and Interpersonal Skills
Education and Training
other,other
Timeline
Heavy Duty Truck Parts Sales
Jackson Group Peterbilt
05.2025 - 01.2026
Heavy Duty Parts Professional
Western States Equipment Company
09.2024 - 05.2026
Parts Lead
B & B Auto Parts/ Napa
06.2022 - Current
Parts Department Manager
Bell Motor Company
06.2019 - 06.2022
Parts Counter Sales Person
Napa of Cut Bank
05.2016 - 06.2019
Parts Manager
Napa - Shelby
09.2015 - 05.2016
High School Diploma -
Cut Bank High School
Some College (No Degree) - Business
MSU-Northern