Summary
Overview
Work History
Education
Skills
Languages
NATIONALITIES
Timeline
Generic
Daniela Gomez Tello

Daniela Gomez Tello

San Gwann,,Malta

Summary

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

Overview

13
13
years of professional experience

Work History

Front Office Receptionist

Enlace Asertivo
Bogota
01.2021 - 01.2024

• Answer and direct incoming phone calls, take messages, and manage the switchboard efficiently.

• Manage calendars, schedule meetings and appointments, and coordinate with different departments to ensure smooth scheduling.

• Provide excellent customer service by addressing concerns, resolving complaints, and ensuring a positive experience for all visitors and clients.

• Gathered candidates cv´s according to position requirements and forwarded them to the right interviewer

• Assist with billing processes, including preparing and sending invoices, processing payments, and maintaining financial records.

BARTENDER

Doubletree Hotel By Hilton
Miami
01.2013 - 02.2019

• Performed opening and closing duties

• Organized bar inventory and storage procedures

• Maintain clean, organized and well stocked bar for customer demands Provided guests with drink suggestions

• Greeted bar guests with a friendly and helpful attitude at all times

Taking and creating multiple drink orders at once

BABYSITTER

American Family
Miami
03.2013 - 08.2016

• Looked after a 1 year old boy from Monday-friday every week

• Organize and participate in age-appropriate games and activities to keep the child entertained.

• Supervise outdoor play, ensuring safety and encouraging physical activity.

• Prepare and serve meals and snacks according to the parents' instructions. Ensure proper hygiene, like washing hands before eating.

• Put child to bed at the scheduled time, read stories, and ensure they are comfortable and secure during sleep.

HOSTESS

Restaurante Pasion Peruana
Bogota
01.2011 - 02.2013

• Scheduled and managed reservations, as well as arranged special events and private parties

• Ensured dining services ran smoothly by checking on tables and informing servers or management of any customers concerns

• Assisted in preparing the dining area ahead of each service

• Accommodated guests according to their needs

Education

Bachelor of Arts - Psychology

Florida International University
Miami, USA
01-2015

High School Diploma -

St. Gregory´s RC Science College
London, UK
01-2008

Skills

  • Guest Relations
  • Administrative Skills
  • Verbal and written communication
  • Appointment Scheduling
  • Effective Planning
  • Problem-solving skills
  • Organization skills

Languages

Spanish
First Language
English
Proficient (C2)
C2
French
Intermediate (B1)
B1

NATIONALITIES

  • British
  • American
  • Colombian

Timeline

Front Office Receptionist

Enlace Asertivo
01.2021 - 01.2024

BABYSITTER

American Family
03.2013 - 08.2016

BARTENDER

Doubletree Hotel By Hilton
01.2013 - 02.2019

HOSTESS

Restaurante Pasion Peruana
01.2011 - 02.2013

Bachelor of Arts - Psychology

Florida International University

High School Diploma -

St. Gregory´s RC Science College
Daniela Gomez Tello