Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
• Answer and direct incoming phone calls, take messages, and manage the switchboard efficiently.
• Manage calendars, schedule meetings and appointments, and coordinate with different departments to ensure smooth scheduling.
• Provide excellent customer service by addressing concerns, resolving complaints, and ensuring a positive experience for all visitors and clients.
• Gathered candidates cv´s according to position requirements and forwarded them to the right interviewer
• Assist with billing processes, including preparing and sending invoices, processing payments, and maintaining financial records.
• Performed opening and closing duties
• Organized bar inventory and storage procedures
• Maintain clean, organized and well stocked bar for customer demands Provided guests with drink suggestions
• Greeted bar guests with a friendly and helpful attitude at all times
Taking and creating multiple drink orders at once
• Looked after a 1 year old boy from Monday-friday every week
• Organize and participate in age-appropriate games and activities to keep the child entertained.
• Supervise outdoor play, ensuring safety and encouraging physical activity.
• Prepare and serve meals and snacks according to the parents' instructions. Ensure proper hygiene, like washing hands before eating.
• Put child to bed at the scheduled time, read stories, and ensure they are comfortable and secure during sleep.
• Scheduled and managed reservations, as well as arranged special events and private parties
• Ensured dining services ran smoothly by checking on tables and informing servers or management of any customers concerns
• Assisted in preparing the dining area ahead of each service
• Accommodated guests according to their needs