Daniela Agius
Haz-Zebbug
Overview
19
19
years of professional experience
7
7
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Customer & Outlet Experience Sales Manager
MINT Health
Naxxar
06.2018 - Current
- Grow sales and boost profits, applying proactive management strategies and enhancing sales training.
- Maintaining ethical and positive working environment to reduce turnover and promote high retention rates.
- Coaching employees in successful selling methods and encouraging cross-selling to drive revenue.
- Meet with clients, delivering presentations, and educating on product and service features and offerings.
- Handling customer relations issues, enabling quick resolution, and client satisfaction.
- Attending industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Maintaining relationships with customers and finding new ones by identifying needs and offering appropriate services.
- Engaging in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Managing revenue models, process flows, operations support and customer engagement strategies.
- Holding one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Organizing promotional events and interacting with community to increase sales volume.
Corporate Sales Manager
Corinthia Hotels
02.2016 - 04.2018
- Responsible for the Business Travel Segment at the Corinthia Hotel St George's Bay and Marina Hotel Corinthia Beach Resort both based in St Julian's
- Understand the importance of strategically placing business inside the hotel to maximize overall revenue while maintaining positive, professional relationships with customers
- Identify, research and develop new clients in the local market and international market
- Negotiate rates based on client usage/history, time of year and work to keep Hotel in the top rankings of the comp set
- Conduct site visits, enhance new relationships and maintain current relationships through visits and entertainment
- Organizational/time management skills, with the ability to successfully multi-task assignments and maintain deadlines
- Entertaining of clients and attending and participating in Networking Events.
Conference & Events Sales Executive
Corinthia Hotels
03.2014 - 02.2016
- Maintain a business relationship with existing Corporate Clients as well search for new sales leads
- Show-rounds and site inspections for potential meetings, seminars and other events
- Keeping track of budgets and targets
- Action Plans
- Executing regular competition analyses
- Assisting with the preparation and distribution of monthly reports as well as proposal writing and negotiations
- Attending to Sales Meetings and Commercial Meetings
- Entertaining of clients and attending and participating in Networking Events
- Taking lead of Corporate Activities
- Sales calls to existing and new Corporate Accounts
- Monitoring Corporate Membership Scheme.
Sales (Property) and Office Executive
Regent Group
09.2013 - 03.2014
- Marketing properties on Social Media and Company Website
- Schedule meetings with clients and organise site visits
- Correspond with Notaries, Architects and Banks
- Maintain a filing system for all units in individual folders
- Maintain an active follow up system on all inquiries, track and take payments
- Assist and report to the Directors and attend board meetings
- Organize Company events.
Import & Export Executive
Raca Ltd.
08.2013 - 09.2013
- Handling and maintaining the office
- Monitor stocks, keep system updated, correspond with store keepers and sales people
- Ordering new stock from overseas
- Maintain a system for all purchase invoices
- Correspond with shipping companies and update NSO documents.
Sales, Admin & Accounts Senior Executive
Caffe Cordina
06.2010 - 08.2013
- Enhance staff accomplishments and competence by planning delivery of solutions: answering technical and procedural questions for less experienced team members; teaching improved processes as well as mentoring team members
- Identifying business opportunities by identifying prospects and evaluating their position in the industry; researching and analysing sales options
- Selling products by establishing contact and developing relationships with prospects; recommending solutions
- Maintaining relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements
- Identifying product improvements or new products by remaining current on industry trends, market activities, and competitors
- Preparing reports by collecting, analysing, and summarising information
- Maintaining quality service by establishing and enforcing organisation standards
- Maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; bench marking state-of-the-art practices; participating in professional societies
- Contributing to team effort by accomplishing related results as needed.
Sale, Admin Accounts Junior Executive
Caffe Cordina
10.2008 - 06.2010
- Liaise with couples who are ongoing with their wedding preparations
- Schedule appointments and develop creative and attractive menu for couples
- Respond to all telephone and walk-in inquiries regarding catering space
- Conduct and participate in site visits and planning meetings with prospective clients when required
- Make sure to be always fully versed in all banquet space, facilities and capabilities of the competitive market
- Maintain an active trace/follow-up system on all enquiries
- Finalize all bookings maximizing all revenue potential
- Invoicing clients, taking and tracking payments
- Promoting and marketing of products via Facebook and the company's website
- Monitor and order office supplies
- Maintain a filing system for all purchase invoices
- Answer phones, correspond by e-mails, greet and assist visitors, direct calls and respond to inquiries
- Monitor daily attendance of employees and import reports from the punch clock reader
- Calculate salaries and benefits -verify pay amounts, hours of work, leave/sick
- Prepare, develop and implement procedures and policies on staff recruitment
- Manage the new hire on-boarding process
- Submit Engagement and Termination forms
- Assist and report to the CEO
- Divide the work load among the office staff and make sure everyone is working in a happy and productive environment
- Organise monthly meetings and discuss changes and upgrade possibilities
- Perform the day-to-day processing of financial transactions
- Receive and verify invoices and requisitions for goods and services, prepare and process invoices and coding payment documents
- Prepare batches of invoices for data entry and data enter invoices for payments
- Prepare manual cheques for mailing
- Maintain the general ledger and do monthly reconciliations.
Sales Girl / Shop Manager
Jade Jewellers
03.2005 - 10.2008
- Responsible for day-to-day operations of the store and maintaining the shop's overall quality
- Coordinate with other staff members so that we work together to achieve company targets
- Record and manage all money coming into the shop
- Inventory control was an asset, display slow selling items in a prominent way, maintain a record of merchandise and order new supplies before stock runs out
- Make sure that the client is satisfied both with the product and the service.
Education
Ordinary Levels -
St.Theresa JL College
Mriehel, Malta 01.1997 - 01.2002
Advanced and Intermediate Levels - undefined
Gan Frangisk Abela - Junior College
01.2002 - 01.2004
Skills
Confident, articulate, and professional speaking abilities (and experience)Empathic listener and persuasive speakerSpeaking in public, to groups, or via electronic mediaExcellent presentation and negotiation skills gained through weekly Networking Events I attend to and through my experience as a Corporate Sales Manager
Order Management
Business Development
Strategic Planning
Time Management
Budget Control
Staff Management
Salesforce Management
Key Performance Indicators
Brand Management
Certification
Presented upon request
Additional Information
Active member at the BNI Verdala - Sliema (Business Networking International), appointed as President of the Chapter for these 6 months (October 2017 - April 2018)
Courses
- Leadership Skills
- Time Management Skills
- Communication Skills
- Personal Impact
- 7-Habits
- Strategic Marketing
- Award in Delivering Outstanding Customer Service - MQF Level 4
- Introduction to Occupational Health & Safety Training (OH&S Consulting)
- Selling in the World of Pharma
- Professional Certificate in Customer Experience (CXAC cert) - The CX Academy
- Manager Empowerment Programme
Organizational Managerial Skills
- Creating and keeping deadlines
- Delegation
- Goal setting, meeting goals, and decision making
- Project management
- Teamwork
- Team leadership
- Multitasking
- Strategic thinking and strategy implementing
Timeline
Customer & Outlet Experience Sales Manager
MINT Health
06.2018 - Current
Corporate Sales Manager
Corinthia Hotels
02.2016 - 04.2018
Conference & Events Sales Executive
Corinthia Hotels
03.2014 - 02.2016
Sales (Property) and Office Executive
Regent Group
09.2013 - 03.2014
Import & Export Executive
Raca Ltd.
08.2013 - 09.2013
Sales, Admin & Accounts Senior Executive
Caffe Cordina
06.2010 - 08.2013
Sale, Admin Accounts Junior Executive
Caffe Cordina
10.2008 - 06.2010
Sales Girl / Shop Manager
Jade Jewellers
03.2005 - 10.2008
Advanced and Intermediate Levels - undefined
Gan Frangisk Abela - Junior College
01.2002 - 01.2004
Ordinary Levels -
St.Theresa JL College
01.1997 - 01.2002