Daniela Cabral Ramos
Sales | Executive Assistant
Marsaskala
Summary
Seeking opportunities as a Project Manager, Operations Manager, or Executive Assistant to C-Level Executives, leveraging my extensive expertise to contribute to a dynamic and customer-focused environment.
Accomplished Administrative Professional: Over 13 years at Microsoft specializing in sales operations, executive support, and technology training coordination; Project Management Expertise: Proven track record in managing complex projects, enhancing operational efficiency, and providing exceptional customer service; Effective Problem Solver: Recognized for strong problem-solving skills and clear, effective communication; Executive Support Specialist: Adept at supporting senior executives, managing schedules, and coordinating high-priority tasks with precision; Cross-functional Leadership: Demonstrated ability to lead and collaborate with cross-functional teams, driving successful project outcomes and fostering a culture of continuous improvement; Customer-focused Approach: Committed to bringing extensive expertise to a dynamic, customer-focused environment.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
Work History
Account Manager
Microsoft
07.2019 - 09.2024
- Company Overview: IT Multinational
- Technology Training Coordination: Specialized in orchestrating the delivery of technology training for the Microsoft Services Education area, maximizing clients' investment in the company
- Comprehensive Process Management: Oversaw the entire training process, including logistics, managing multiple simultaneous trainings (remote and onsite), engaging instructors, creating cloud labs using Microsoft platforms, generating certificates, planning deliveries, and promoting course calendars
- Strategic Communication and Technical Training: Actively involved in communication and technical training initiatives, ensuring alignment with area strategy, business pace, and customer expectations
- Stakeholder Interaction: Maintained full-time interaction with area employees, partners, suppliers, and Microsoft customers to ensure seamless coordination and high satisfaction levels
- IT Multinational
- Achievements:
- Achieved 95% customer satisfaction by improving service and support processes
- Reduced operational costs by 15% through new logistics and resource management strategies
- Coordinated over 100 technology trainings, maximizing client investment in Microsoft
- Led implementation of a new travel management system, cutting travel costs by 20%
Sênior Executive Assistant
Microsoft
07.2014 - 07.2019
- Company Overview: IT Multinational
- Executive Coordination: Assisted and coordinated with the Vice President Leader of the Business Unit and three Directors, ensuring seamless execution of high-priority tasks and strategic initiatives
- Comprehensive Travel Management: Organized and managed all logistics for national and international travel, including schedule preparation, itinerary planning, and execution, ensuring efficient and stress-free travel experiences for senior executives
- VIP Visit Management: Oversaw the entire process for senior executives' visits, managing all logistical arrangements and providing top-notch support to ensure successful engagements
- Administrative Operations: Handled all administrative operations of the area, including expense reimbursement, preparation of presentations, and daily administrative tasks, ensuring smooth and efficient functioning of the office
- IT Multinational
Sales Operation Assistant
Microsoft
09.2011 - 07.2014
- Company Overview: IT Multinational
- Sales Operations and Coordination: Managed coordination efforts between the Sales Director and Head departments to ensure seamless communication and strategic alignment
- Material Preparation and Support: Prepared and supported all materials related to the Inside Sales operation, ensuring accurate and effective communication of sales strategies and initiatives
- Lead Maximization and User Growth: Maximized lead generation and ensured the growth of users of Microsoft Services through targeted sales strategies and efficient operations
- IT Multinational
Bilingual Executive Assistant
Grupo ASSA
02.2011 - 09.2011
- Executive Schedule Management: Responsible for managing the schedules of the VP and President of Brazil, ensuring optimal organization and efficiency
- Travel Logistics Management: Coordinated all travel logistics activities, including itinerary planning and execution for national and international trips
- Administrative Support: Handled reception administration, purchases, and general payments related to the administrative department, ensuring smooth and efficient operations
Business Administrative
Grupo Stratus
05.2007 - 06.2010
- Comprehensive Administrative Support: Assisted the board of directors, partners, and presidents with all administrative tasks, ensuring smooth and efficient operations
- Report Preparation and Documentation: Prepared, reviewed, printed, and drafted documents, including meeting notes and travel materials, maintaining high standards of accuracy and professionalism
- Executive Schedule Management: Managed the overall schedule of executives, optimizing time management and coordination
- Logistics Coordination: Coordinated logistics activities for national and international travel, as well as executive visits, ensuring seamless planning and execution
Administrative Assistant
MB Engenharia e Meio Ambiente
07.2003 - 07.2005
- Executive Schedule Management: Managed the schedules of partner-directors, ensuring efficient time management and coordination
- Financial Support: Assisted the finance department with billing activities, maintaining accuracy and timeliness in financial transactions
- Reception and General Administration: Handled reception duties and general administrative tasks, ensuring smooth daily operations
- Administrative Coordination: Coordinated all administrative activities, contributing to a well-organized and productive office environment
Education
Master’s Degree - Business Administration (MBA)
USP/Esalq
05.2023 - 01.2025
Bachelor’s Degree - Executive Bilingual Secretariat
Centro Universitário FIEO
01.2004 - 01.2007
Skills
- Teamwork
- Receptionist Duties
- Organizational Ability
- Administrative Support
- Administration
- Office Management
- Project Coordination
Custom Section
- General and Business English Course, Berlitz Malta, 12/2024
- Advanced English, San Diego Mesa College, 11/2010
- TOEFL English, San Diego University for Integrative Studies, 09/2010
- Advanced English, San Diego University for Integrative Studies, SDUIS, 07/2010
- Intensive English Language, EC San Diego English Language School, 05/2010
Personal Information
- Age: 40
- Nationality: Brazilian
- Marital status: Divorced
Timeline
Master’s Degree - Business Administration (MBA)
USP/Esalq
05.2023 - 01.2025
Account Manager
Microsoft
07.2019 - 09.2024
Sênior Executive Assistant
Microsoft
07.2014 - 07.2019
Sales Operation Assistant
Microsoft
09.2011 - 07.2014
Bilingual Executive Assistant
Grupo ASSA
02.2011 - 09.2011
Business Administrative
Grupo Stratus
05.2007 - 06.2010
Bachelor’s Degree - Executive Bilingual Secretariat
Centro Universitário FIEO
01.2004 - 01.2007
Administrative Assistant
MB Engenharia e Meio Ambiente
07.2003 - 07.2005
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