Daniela Cabral Ramos
Sales | Executive Assistant
Marsaskala
Summary
Seeking opportunities as a Project Manager, Operations Manager, or Executive Assistant to C-Level Executives, leveraging my extensive expertise to contribute to a dynamic and customer-focused environment.
Accomplished Administrative Professional: Over 13 years at Microsoft specializing in sales operations, executive support, and technology training coordination; Project Management Expertise: Proven track record in managing complex projects, enhancing operational efficiency, and providing exceptional customer service; Effective Problem Solver: Recognized for strong problem-solving skills and clear, effective communication; Executive Support Specialist: Adept at supporting senior executives, managing schedules, and coordinating high-priority tasks with precision; Cross-functional Leadership: Demonstrated ability to lead and collaborate with cross-functional teams, driving successful project outcomes and fostering a culture of continuous improvement; Customer-focused Approach: Committed to bringing extensive expertise to a dynamic, customer-focused environment.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
Work History
Account Manager
Microsoft
07.2019 - 09.2024
- Company Overview: IT Multinational
- Technology Training Coordination: Specialized in orchestrating the delivery of technology training for the Microsoft Services Education area, maximizing clients' investment in the company
- Comprehensive Process Management: Oversaw the entire training process, including logistics, managing multiple simultaneous trainings (remote and onsite), engaging instructors, creating cloud labs using Microsoft platforms, generating certificates, planning deliveries, and promoting course calendars
- Strategic Communication and Technical Training: Actively involved in communication and technical training initiatives, ensuring alignment with area strategy, business pace, and customer expectations
- Stakeholder Interaction: Maintained full-time interaction with area employees, partners, suppliers, and Microsoft customers to ensure seamless coordination and high satisfaction levels
- IT Multinational
- Achievements:
- Achieved 95% customer satisfaction by improving service and support processes
- Reduced operational costs by 15% through new logistics and resource management strategies
- Coordinated over 100 technology trainings, maximizing client investment in Microsoft
- Led implementation of a new travel management system, cutting travel costs by 20%
Sênior Executive Assistant
Microsoft
07.2014 - 07.2019
- Company Overview: IT Multinational
- Executive Coordination: Assisted and coordinated with the Vice President Leader of the Business Unit and three Directors, ensuring seamless execution of high-priority tasks and strategic initiatives
- Comprehensive Travel Management: Organized and managed all logistics for national and international travel, including schedule preparation, itinerary planning, and execution, ensuring efficient and stress-free travel experiences for senior executives
- VIP Visit Management: Oversaw the entire process for senior executives' visits, managing all logistical arrangements and providing top-notch support to ensure successful engagements
- Administrative Operations: Handled all administrative operations of the area, including expense reimbursement, preparation of presentations, and daily administrative tasks, ensuring smooth and efficient functioning of the office
- IT Multinational
Sales Operation Assistant
Microsoft
09.2011 - 07.2014
- Company Overview: IT Multinational
- Sales Operations and Coordination: Managed coordination efforts between the Sales Director and Head departments to ensure seamless communication and strategic alignment
- Material Preparation and Support: Prepared and supported all materials related to the Inside Sales operation, ensuring accurate and effective communication of sales strategies and initiatives
- Lead Maximization and User Growth: Maximized lead generation and ensured the growth of users of Microsoft Services through targeted sales strategies and efficient operations
- IT Multinational
Bilingual Executive Assistant
Grupo ASSA
02.2011 - 09.2011
- Executive Schedule Management: Responsible for managing the schedules of the VP and President of Brazil, ensuring optimal organization and efficiency
- Travel Logistics Management: Coordinated all travel logistics activities, including itinerary planning and execution for national and international trips
- Administrative Support: Handled reception administration, purchases, and general payments related to the administrative department, ensuring smooth and efficient operations
Business Administrative
Grupo Stratus
05.2007 - 06.2010
- Comprehensive Administrative Support: Assisted the board of directors, partners, and presidents with all administrative tasks, ensuring smooth and efficient operations
- Report Preparation and Documentation: Prepared, reviewed, printed, and drafted documents, including meeting notes and travel materials, maintaining high standards of accuracy and professionalism
- Executive Schedule Management: Managed the overall schedule of executives, optimizing time management and coordination
- Logistics Coordination: Coordinated logistics activities for national and international travel, as well as executive visits, ensuring seamless planning and execution
Administrative Assistant
MB Engenharia e Meio Ambiente
07.2003 - 07.2005
- Executive Schedule Management: Managed the schedules of partner-directors, ensuring efficient time management and coordination
- Financial Support: Assisted the finance department with billing activities, maintaining accuracy and timeliness in financial transactions
- Reception and General Administration: Handled reception duties and general administrative tasks, ensuring smooth daily operations
- Administrative Coordination: Coordinated all administrative activities, contributing to a well-organized and productive office environment
Education
Master’s Degree - Business Administration (MBA)
USP/Esalq
05.2023 - 01.2025
Bachelor’s Degree - Executive Bilingual Secretariat
Centro Universitário FIEO
01.2004 - 01.2007
Skills
- Teamwork
- Receptionist Duties
- Organizational Ability
- Administrative Support
- Administration
- Office Management
- Project Coordination
Custom Section
- General and Business English Course, Berlitz Malta, 12/2024
- Advanced English, San Diego Mesa College, 11/2010
- TOEFL English, San Diego University for Integrative Studies, 09/2010
- Advanced English, San Diego University for Integrative Studies, SDUIS, 07/2010
- Intensive English Language, EC San Diego English Language School, 05/2010
Personal Information
- Age: 40
- Nationality: Brazilian
- Marital status: Divorced
Timeline
Master’s Degree - Business Administration (MBA)
USP/Esalq
05.2023 - 01.2025
Account Manager
Microsoft
07.2019 - 09.2024
Sênior Executive Assistant
Microsoft
07.2014 - 07.2019
Sales Operation Assistant
Microsoft
09.2011 - 07.2014
Bilingual Executive Assistant
Grupo ASSA
02.2011 - 09.2011
Business Administrative
Grupo Stratus
05.2007 - 06.2010
Bachelor’s Degree - Executive Bilingual Secretariat
Centro Universitário FIEO
01.2004 - 01.2007
Administrative Assistant
MB Engenharia e Meio Ambiente
07.2003 - 07.2005
Similar Profiles
DIVJOT SINGHDIVJOT SINGH
Software Engineer II at MicrosoftSoftware Engineer II at Microsoft
Premlata KumariPremlata Kumari
Technical Program Manager at MicrosoftTechnical Program Manager at Microsoft
Keyshawn ThomasKeyshawn Thomas
Critical Environment Technician at MicrosoftCritical Environment Technician at Microsoft
AAKASH AAKASH null
Software Engineer II at MicrosoftSoftware Engineer II at Microsoft
Suman SharmaSuman Sharma
Risk Valuation Analyst at ACA Mirabella LtdRisk Valuation Analyst at ACA Mirabella Ltd