Danielle Becker
Miles City
Summary
Dynamic Assistant Manager with expertise in employee training, conflict resolution, and operational management. Proven ability to enhance customer satisfaction and foster a collaborative work environment, driving team success in high-pressure settings. Results-driven professional with a strong focus on customer satisfaction and operational management. Proven ability to enhance service quality through effective staff training and conflict resolution. Ready to deliver exceptional experiences in a fast-paced environment.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Townpump
Miles City
07.2024 - Current
- Supported daily operations of casino to enhance customer experience.
- Resolved customer service inquiries and complaints promptly to maintain satisfaction.
- Trained new employees on customer service techniques and operational procedures.
- Coordinated staff schedules to optimize coverage and service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supported team in maintaining cleanliness and safety standards throughout the location.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Massage Therapist
Self-employeed
Miles City
06.2017 - Current
- Assessed client needs and developed personalized treatment plans for optimal results.
- Utilized various massage techniques to relieve tension and promote relaxation.
- Performed quality, therapeutic bodywork to meet clients' needs.
- Provided therapeutic massage services to clients in a private practice setting.
- Built strong relationships with clients to encourage repeat visits and referrals.
- Stayed updated on industry trends and techniques to enhance service offerings.
- Maintained a clean and organized treatment environment for client comfort and safety.
- Managed scheduling and appointments to ensure efficient client flow throughout the day.
- Maintained detailed documentation of all treatments provided to ensure continuity of care between sessions.
General Manager
Arby's
Miles City
05.2010 - 09.2019
- Managed all aspects of daily business operations including staffing, scheduling, inventory control, customer service and sales.
- Oversaw financial performance and controlled budget expenditures.
- Led daily operations to ensure smooth restaurant functionality.
- Trained and developed staff to enhance service quality.
- Coordinated team schedules to optimize labor resources effectively.
- Monitored inventory levels and ordered supplies to maintain stock.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Resolved customer complaints to maintain satisfaction levels.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Developed team building activities to foster collaboration among departments and create a positive work environment.
- Created schedules and monitored payroll to remain within budget.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Implemented employee recognition programs to motivate staff and align efforts with organizational goals.
- Monitored monthly sales figures to support strategic planning initiatives to generate reports for business development planning.
- Monitored monthly sales figures to support strategic planning initiatives. to generate reports for business development planning.
- Ensured compliance with health and safety regulations consistently.
- Ensured compliance with local health department regulations regarding food safety standards.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
Education
Massage Therapy - Massage Therapy
Us Career Institute
Fort Collins, CO06-2017
Associate of Science - Pre-Nursing
Miles Community College
Miles City, MT05-2008
Skills
- Operational management
- Staff scheduling and supervision
- Training development
- Inventory management
- Quality assurance and control
- Customer satisfaction
- Conflict resolution
- Service coordination
- Performance evaluation
- Regulatory adherence
- Recruitment processes
- Cost reduction
- Task delegation
- Reporting and documentation
- Strategic planning
- Decision-making abilities
- Operational adaptability
- Team collaboration and motivation
- Communication skills
- Interviewing techniques
Timeline
Assistant Manager
Townpump
07.2024 - Current
Massage Therapist
Self-employeed
06.2017 - Current
General Manager
Arby's
05.2010 - 09.2019
Massage Therapy - Massage Therapy
Us Career Institute
Associate of Science - Pre-Nursing
Miles Community College