Danijela Milenovic
Summary
Dedicated Customer Support Specialist with a decade of experience in telemarketing, digital retail support, and help desk roles. Skilled in solving customer issues efficiently while maintaining excellent service standards. Fluent in German, English, and Serbian, with a solid technical background in Microsoft Office and social media platforms.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
reception , hotel maid
HOTEL MARANDL
Munich
12.2023 - 02.2024
- Greeted guests and managed check-in and check-out procedures.
- Maintained room cleanliness and prepared spaces for new guests.
- Addressed and resolved guest requests and issues in a timely manner.
- Collaborated with the hospitality team to provide a high level of guest service.
Senior customer support specialist
CALLOSSEUM
Beograd, Serbia
01.2023 - 12.2023
- Assisted customers of Sunrise Telecom Schweiz with account management.
- Explained product features, billing procedures, and handled service issues.
- Managed customer retention efforts through exceptional support and upselling.
- Ensured compliance with telecommunications regulations and company policies.
Help Desk Customer Support Expert
GEVEKOM
Beograd, Serbia
01.2022 - 12.2022
- Worked flexible hours, covering nights, weekends, and bank holidays.
- Applied positive customer service approach to increase satisfaction levels.
- Displayed energy and enthusiasm in fast-paced environment.
- Delivered services to customer locations within target timeframes.
- Conducted testing to diagnose system faults.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Increased customer satisfaction by resolving issues.
- Analysed data and information to identify issues and create tailored solutions.
Outbound sales and customer surveys
Belgrade PJ.Nis
Belgrade, Serbia
01.2016 - 12.2022
- Engaged in outbound sales efforts, contacting potential customers to introduce products and services.
- Conducted customer satisfaction surveys to collect feedback and inform company strategies for product improvement and service excellence.
- Utilized effective communication skills to articulate product benefits and overcome objections, fostering customer interest and engagement.
- Managed a high volume of calls daily, demonstrating excellent organizational skills and the ability to prioritize tasks effectively.
- Maintained detailed records of customer interactions, sales, and feedback, ensuring data integrity for follow-up marketing initiatives, and reporting purposes.
- Collaborated with the marketing and product development teams to optimize sales scripts and approaches based on customer feedback and sales experiences.
- Participated in regular training sessions to stay up to date with product knowledge and enhance sales techniques.
Outbound telemarketer
PULLMARK Nis
Belgrade, Serbia
01.2012 - 11.2016
- Conducted outbound sales calls to promote products and services.
- Performed customer surveys to gather feedback for market research.
- Achieved sales targets through effective communication and persuasion skills.
- Recorded call details and customer information accurately in the database.
Skills
- Exceptional Communication
- Problem-Solving
- Customer Service Orientation
- Sales Acumen
- Adaptability
- Technical Proficiency
- Patience and Composure
- Empathy:
- Conflict Resolution
- Teamwork
- Performance-Oriented
- Time Management
- Multitasking Abilities
Languages
German
Native
English
Intermediate
Serbian
Native
Custom
+35677205577
Personal Information
Date of birth: 04/01/1977
Affiliations
- Fitness and Outdoor Activities, Mindfulness and Meditation, Volunteering
Education
A-Levels -
NIS Realschule
Belgrade 1987 - 1991
GCSEs -
Realschule Bad Windungen
Bad Windungen 1991 - 1994
Timeline
reception , hotel maid
HOTEL MARANDL
12.2023 - 02.2024
Senior customer support specialist
CALLOSSEUM
01.2023 - 12.2023
Help Desk Customer Support Expert
GEVEKOM
01.2022 - 12.2022
Outbound sales and customer surveys
Belgrade PJ.Nis
01.2016 - 12.2022
Outbound telemarketer
PULLMARK Nis
01.2012 - 11.2016
GCSEs -
Realschule Bad Windungen
1991 - 1994
A-Levels -
NIS Realschule
1987 - 1991
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