Darren Abela
Senior Pensions Administrator
Mellieha
Summary
A highly motivated and experienced professional with over six years in financial services, specializing in client relationship management, team leadership, and complex problem-solving. Having worked as both a Pensions Administrator and Senior Pensions Administrator, I have honed strong skills in handling sensitive client situations, managing team workflows, and ensuring high client service levels and compliance within a regulatory framework. My passion for a wide array of sports, including but not limited to European football, American football, motorsport, basketball and combat sports drives my desire to transition into the gaming industry, where I can combine my professional expertise with my personal interests. I am eager to leverage my transferrable skills and enthusiasm for sports in a dynamic and fast-paced gaming environment.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
Senior Pensions Administrator
Blevins Franks Wealth Management Limited
Mriehel
10.2020 - Current
- Managed and led a team of junior administrators, overseeing daily workload allocation and ensuring tasks were completed on time and to a high standard, providing mentorship and guidance when needed
- Handled escalated client issues or complaints, ensuring a timely resolution and managing sensitive cases, such as post-death claims
- Ensured compliance with all regulatory requirements and internal policies, maintaining a high level of accuracy in all pension-related tasks
- Developed and maintained relationships with key stakeholders, such as pension providers, beneficiaries and any other relevant entities, to ensure smooth processing of any process undertaken
- Streamlined and improved internal processes, increasing efficiency and reducing processing times
- Managed a complex and varied client base, delivering high-quality pension administration services across pension schemes in different jurisdictions
- Monitored team performance and provided feedback to senior management on any issues, challenges, or improvements required
- Escalated urgent issues and high-priority tasks to management, ensuring effective risk management and resolution
- Maintained accurate records and ensured the confidentiality of client information, in line with data protection regulations
- Provided regular reports and updates to management on team progress and workload status
Pensions Administrator
Blevins Franks Wealth Management Limited
Mriehel
04.2018 - 09.2020
- Managed pension accounts and ensured compliance with relevant pension regulations and industry standards
- Processed pension withdrawals, transfers, and pension-related queries for clients, ensuring all actions were in line with company policies and legal requirements
- Coordinated with various pension providers to facilitate transfers and ensure the timely and accurate processing of pension funds
- Handled sensitive client situations, including managing post-death pension administration by liaising with appointed beneficiaries, providing them with guidance and support throughout the process
- Ensured all documentation was completed correctly and processed within strict timelines, maintaining high levels of accuracy
- Delivered exceptional customer service by responding promptly to client queries and ensuring their concerns were addressed in a professional and empathetic manner
- Maintained and updated accurate client records in the system, ensuring the security and confidentiality of sensitive information
Pensions Administrator
STM Malta Trust & Company Management Ltd
Mriehel
06.2017 - 02.2018
- Facilitate a broad range of functions including actuarial valuation database maintenance and administration of pension benefits for qualified recognized overseas pensions schemes
- Implemented administrative programs that reduced redundancy, streamlined processes and improved daily operations
- Offer attentive and personalized service to high volume of calls
- Work with stringent deadlines to manage multi-million dollar monthly pension payrolls in multiple countries, including the United States
- Research account transactions, demonstrating a keen ability to recognize and resolve discrepancies
- Interface regularly with, brokers, actuaries and attorneys to ensure compliance and resolve questions
Assistant Pensions Administrator
STM Malta Trust & Company Management Ltd
Mriehel
06.2016 - 05.2017
- Dealing with day-to-day Administrative duties - telephone and e-mail related.
- Liaise with relevant overseas offices on any emails/issues that may arise
- Handling any urgent queries concerning client requests
- Liaising with consultants on any discrepancies that may arise between received and reported figures
- Track and chase any outstanding documentation
- Updating and maintaining the database ensuring all relevant information is inputted depending on the type of request processed
- Process COA (Change of Advisor) forms
- Update clients list on a monthly basis
- Ensure that business received adheres to basic compliance regulations which are required in order to process business smoothly
- Support other colleagues within the department as and when required
Education
Secondary School Graduation Certificate -
St. Aloysius College
Birkirkara, Malta 04.2001 - 06.2011
Skills
Multitasking Abilities
Reliability
Team leadership experience
Problem-solving
Time management
Continuous learning mindset
Qualifications - O Levels
6 O-Levels:
English Language - 3
English Literature - 3
Mathematics - 4
Home Economics - 4
Economics - 5
Maltese - 5
Timeline
Senior Pensions Administrator
Blevins Franks Wealth Management Limited
10.2020 - Current
Pensions Administrator
Blevins Franks Wealth Management Limited
04.2018 - 09.2020
Pensions Administrator
STM Malta Trust & Company Management Ltd
06.2017 - 02.2018
Assistant Pensions Administrator
STM Malta Trust & Company Management Ltd
06.2016 - 05.2017
Secondary School Graduation Certificate -
St. Aloysius College
04.2001 - 06.2011
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