Darwina Knows The Ground

• I started as a Nursing Assistant, and after three months, I was promoted to medical supplies technician and health technician. I managed three different positions, and in 2024, I started a Certified Medical Assistant II apprenticeship program while working, and I am now a National Certified Medical Assistant II.

I was in charge of ordering all medical supplies for three clinics, and ordering and managing all medical equipment used in all three clinics.

I scheduled, trained new staff on the autoclave, conducted yearly competencies, and rotated all nursing staff on the autoclave.

• Familiar with EHR/EMR.
• Managing referrals.
• Managed patient intake, including scheduling and verifying insurance information.
• Measured vital signs and took medical histories to prepare patients for examination.
• Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
• Cleaned and maintained medical equipment following procedures and standards.
• Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
• Organized charts, referrals, documents, and supplies to maintain team productivity.
• Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
• Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
• Answered phones, scheduled appointments, greeted patients and ordered supplies.
• Collected, labeled and stored laboratory specimens properly prior to testing.
• Administered medications under physician's supervision.
• Administered Vaccinations ordered by physicians.
• Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
• Educated patients about medications, procedures and physician's instructions.
• Collected samples from patients for laboratory testing purposes.
• Ensured compliance with safety protocols and infection control procedures.
• Assisted physicians during patient examinations and procedures.

• Assisted residents with daily living activities and personal care needs.
• Monitored vital signs and reported changes to nursing staff promptly.
• Maintained cleanliness and safety in resident rooms and common areas.
• Documented patient information accurately in electronic health records.
• Assisted patients with activities of daily living such as bathing, grooming, and dressing.
• Observed and reported unusual symptoms and changes to charge nurse.
• Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.

• Assisted residents with daily living activities and personal care needs.
• Monitored vital signs and reported changes to nursing staff promptly.
• Maintained cleanliness and safety in resident rooms and common areas.
• Documented patient information accurately in electronic health records.
• Communicated effectively with residents, families, and healthcare team members.
• Assisted patients with activities of daily living such as bathing, grooming, and dressing.
• Observed and reported unusual symptoms and changes to charge nurse.
• Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.

• Assisted in managing daily store operations and staff scheduling.
• Trained new employees on customer service and sales techniques.
• Monitored inventory levels and restocked merchandise as needed.
• Handled customer inquiries and resolved issues promptly.
• Supported visual merchandising efforts to enhance product displays.
• Implemented company policies to maintain a positive work environment.
• Collaborated with the management team on employee performance evaluations.
• Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
• Handled complaints from customers by empathetically listening, recording details and offering solutions.
• Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
• Provided leadership support during peak business hours by motivating staff members to meet targets.
• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
• Handled scheduling for store shifts to achieve adequate staffing.
• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.

• Oversaw compliance with industry regulations and company policies throughout operations.
• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Coached, mentored and trained team members in order to improve their job performance.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Recruited and hired qualified candidates to fill open positions.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Created weekly work schedules for store personnel.
• Ensured compliance with safety regulations and company policies.
• Monitored inventory levels and placed orders to restock shelves.