Davor Babic

• Strengthened AML compliance by conducting thorough risk assessments and monitoring transactions.
• Improved reporting accuracy by meticulously reviewing customer profiles and transaction activities.
• Contributed to the development and implementation of robust AML controls within the organization's operational framework.
• Performed ongoing reviews of customer accounts, identifying changes in behavior indicative of potential money laundering risks.

• With the split of the AML and RG teams, taking a much higher priority and focus on the AML/CS/TF part of the business.
• Conducted due diligence investigations to mitigate potential risks associated with high-risk customers.
• Provided training to colleagues on current AML regulations, enhancing their understanding of compliance requirements.
• Reduced false positive alerts through effective implementation of risk-based monitoring systems.

• AML & RG report monitoring
• Working on multiple jurisdictions (UK, Spain, Italy, Germany)
• Using available tools to detect, investigate and prevent suspicious and/or problematic player behavior.
• Assisting with enhanced/due diligence procedures.
• Maintaining comprehensive records of all customer interaction
• Supporting projects in existing and future markets.
• Ensure compliant operations across the company.
• Ensure that proper reporting and escalation procedures are followed

Providing excellent customer support via phone, live chat and email to customers playing on admiralcasino.co.uk. Explaining game and site features to ensure players have the best gaming experience possible.

Follow up with additional information to customers should the query not be possible to be resolved on first contact. Work closely with other teams and departments to provide efficient resolution of customer issues and potential bugs.

Managing the hotel’s quality dining restaurant and further expanding on previous responsibilities in the role of a Head of Department. Paying even more attention to detail in the intimate setting of the Quadro to meet the standards and expectations of the more demanding clientele that this restaurant attracts. Engaging in a more personalized and interactive service.

The Westin Dragonara Resort Malta Extending the responsibilities and duties from my previous position of an Acting Restaurant Manager. Being present and involved in managerial meetings and daily briefings. Higher level of planning (staffing, recruitment, promotions, vacation leaves, etc.) and more attention to details. Training staff members on service standards, up-selling, food pairing and general food knowledge. Successfully managed to increase the average check by a considerable amount year after year.

Besides running the day-to-day operation, taking care of private functions at both Quadro and Palio’s as well. Weddings, graduation dinners, staff parties and festivities are just some of the many events that I have helped make a success. Taking on a role of a Duty Manager throughout the hotel when required. Ensuring all areas are well kept and up to standard, welcoming important guests as well as dealing with all the challenges that arise while in the role. Reaching out to hotel guests for feedback, resolving any issues that may arise as well as building customer relationships which inspire loyalty with our guests.

Acting Restaurant Manager in the position of an Assistant Restaurant Manager for Palio's Trattoria. Taking care of the day-to-day operation of the hotel’s casual restaurant, both service and the administration.

Preparing weekly rosters, requisitions, inputting work hours in the payroll software as well as doing inventory counts and stock takes when needed.

Leading a team of up to 14 team members on a shift, in a fast paced dinning environment, ensuring company standards and guest expectations are being meet. Taking on challenges as they arise, maintaining performance under pressure.

Part of the F&B team taking care of the Seed Restaurant for Breakfast, Lunch and Dinner service. Providing professional, courteous and friendly service to all guests in line with the company standards and government regulations.

Part-time.

Assisting the Restaurant Manager and replacing him in his absence in the Quadro Brasserie, Palio's Trattoria and Boathouse Wine & Tapas Lounge . Handling customer complaints, special requests and requirements. Making sure everything is according to standards and procedures. Controlling beverage stock and making requisitions when needed. Adjusting to the different service styles of the 3 outlets to achieve maximum efficiency each and every one of them.

Providing responsible and professional service in a busy restaurant environment, ensuring guest satisfaction is meet at all times. Helping customers with menu recommendations and upselling to ensure better sales.

Together with the Storekeeper, providing analysis of bar stores consumption to assist the Food & Beverage Manager and Assistant Food & Beverage Manager with the ordering of supplies. Keeping a record of all stock received and transferred as well as conducting stock-takes when needed.

Great customer service in the food and beverage area within a Fine Dining Environment. Taking care of special requests and dietary requirements as well as anticipating guests needs. Following standards set by the company and ensuring guest satisfaction. Starting as a Buffet steward, with hard work and dedication, moved my way up to a Junior Waiter and later Assistant Waiter.