Dawn Flanagan
Woluwe San Lambert
Summary
Reliable, diligent housekeeper that is dedicated to the job. Skillful in preparing breakfast, quickly preparing rooms for the residents, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision. Experience in 5 star hotels, residences of NATO and EU diplomats and in events held on their grounds, garden parties, buffets, pool parties. I am meticulous in my work and like to make sure things are done accordingly.
Overview
8
8
years of professional experience
Work History
Restaurant Waiter
Fu Hua Restaurant, Gozo Malta
09.2018 - 03.2024
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Scuba Diving Instructor
St Andrews Dive Centre
04.2018 - 01.2024
- Ensured consistent high-quality instruction by adhering to established scuba diving training standards and adopting new industry best practices.
- Conducted regular equipment inspections and maintenance tasks to guarantee safe operation during dive sessions.
- Collaborated effectively with dive shop staff to coordinate equipment rentals, tank refills, and gear maintenance tasks.
- Streamlined administrative processes within the dive center by implementing efficient record-keeping systems for course registrations and waivers.
- Guided tours, teaching courses to beginners and advanced students.
- Ensuring diver safety to the utmost.
Housekeeper
Bluewaters BnB,
03.2023 - 09.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Prepared and served breakfast to occupants, gave warm welcoming to make the guests comfortable.
Head Housekeeper
American Embassy to the European Union
03.2020 - 03.2022
- To serve the US Ambassador and his wife breakfast/lunch/dinner to their tasting.
- Cleaned the household to their required instruction.
- Conducted regular inspections of rooms and common areas to ensure compliance with health and safety regulations.
- Created a welcoming atmosphere with attention to detail in room preparation and presentation.
- Managed laundry sorting, washing, drying, and ironing.
- Coordinated special event preparations, ensuring seamless execution of setup, service, and cleanup tasks.
- Worked outside of hours for the banquets held at the residence.
- Disposed of trash and recyclables each day to avoid waste buildup.
Housekeeping and Laundry Attendant
Grand Hotel, Mgarr
04.2016 - 09.2016
- Responsible to cleaning and laundering of all seven floor of this hotel. Ensuring timing was met for delivery of clean linen to each level.
- Also responsible to clean and change 14 rooms and ensuring everything was kept well.
- Reporting any damages to the head housekeeper.
- Working as a team in a very busy holiday hotel and seeing the smooth running each day.
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Raised cleanliness standards in guest rooms by routinely inspecting completed work for quality assurance purposes.
Education
Drivers Licence - Category B1, B
European Driving Licence
Food Handling Certificate
Gozo, Malta2018
High School Diploma -
Leisure And Tourism GNVQ
Lisburn College, County Antrim06.1998
Skills
- Patience and Empathy
- Leadership Qualities
- Customer Service-Oriented
- Strong Work Ethic
- Safe Food Handling
- Cleanliness standards
- Teamwork and Collaboration
- Positive and Friendly Attitude
Timeline
Housekeeper
Bluewaters BnB,
03.2023 - 09.2023
Head Housekeeper
American Embassy to the European Union
03.2020 - 03.2022
Restaurant Waiter
Fu Hua Restaurant, Gozo Malta
09.2018 - 03.2024
Scuba Diving Instructor
St Andrews Dive Centre
04.2018 - 01.2024
Housekeeping and Laundry Attendant
Grand Hotel, Mgarr
04.2016 - 09.2016
Drivers Licence - Category B1, B
European Driving Licence
Food Handling Certificate
High School Diploma -
Leisure And Tourism GNVQ
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