Summary
Overview
Work History
Education
Skills
Timeline
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Dawn Minogue

Ulm

Summary

Professional customer service specialist with focus on sales and client satisfaction. Proven ability to manage customer interactions and resolve issues, contributing to business goals. Known for collaborative team efforts and adaptability in dynamic settings, ensuring reliable and consistent performance.

Overview

19
19
years of professional experience

Work History

DME Sales & Customer Service

Clarks Orthopedic and Medical
01.2014 - Current
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Verify patients eligibility with each insurance provider to be able to proceed to provide equipment.
  • Responds to correspondence from insurance companies.
  • Processed cash, check, and credit card payments rapidly and accurately.
  • Order and maintain DME inventory weekly.

Assistant Manager

Enterprise Rent A Car
01.2006 - 01.2012
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Increased customer satisfaction by providing personalized rental suggestions based on client needs and preferences.
  • Built strong relationships with local businesses to generate referrals and expand client base.
  • Implemented effective marketing strategies to increase brand awareness and attract new clientele within target demographics.
  • Managed multiple tasks in high-volume environment.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.
  • Helped train new staff on company policies, procedures and standards, boosting productivity.

Education

Bachelor of English -

Centenary College
Hackettstown, NJ
12-2005

Skills

  • Cash register operation
  • Store organization
  • Team building
  • Inventory and stocking
  • Organization
  • Store operations
  • Goal driven
  • Detail-oriented
  • Cash handling
  • Positive customer engagement
  • Effective communication
  • Organizational skills
  • Excellent communication
  • Reliability
  • Multitasking Abilities
  • Multitasking
  • Problem-solving abilities
  • Customer assistance
  • Attention to detail
  • Upselling
  • Complaint handling
  • Up-selling strategies
  • Promotions and discounts

Timeline

DME Sales & Customer Service

Clarks Orthopedic and Medical
01.2014 - Current

Assistant Manager

Enterprise Rent A Car
01.2006 - 01.2012

Bachelor of English -

Centenary College

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Dawn Minogue