Dawn Minogue
Ulm
Summary
Professional customer service specialist with focus on sales and client satisfaction. Proven ability to manage customer interactions and resolve issues, contributing to business goals. Known for collaborative team efforts and adaptability in dynamic settings, ensuring reliable and consistent performance.
Overview
19
19
years of professional experience
Work History
DME Sales & Customer Service
Clarks Orthopedic and Medical
01.2014 - Current
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Verify patients eligibility with each insurance provider to be able to proceed to provide equipment.
- Responds to correspondence from insurance companies.
- Processed cash, check, and credit card payments rapidly and accurately.
- Order and maintain DME inventory weekly.
Assistant Manager
Enterprise Rent A Car
01.2006 - 01.2012
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Increased customer satisfaction by providing personalized rental suggestions based on client needs and preferences.
- Built strong relationships with local businesses to generate referrals and expand client base.
- Implemented effective marketing strategies to increase brand awareness and attract new clientele within target demographics.
- Managed multiple tasks in high-volume environment.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Helped train new staff on company policies, procedures and standards, boosting productivity.
Education
Bachelor of English -
Centenary College
Hackettstown, NJ12-2005
Skills
- Cash register operation
- Store organization
- Team building
- Inventory and stocking
- Organization
- Store operations
- Goal driven
- Detail-oriented
- Cash handling
- Positive customer engagement
- Effective communication
- Organizational skills
- Excellent communication
- Reliability
- Multitasking Abilities
- Multitasking
- Problem-solving abilities
- Customer assistance
- Attention to detail
- Upselling
- Complaint handling
- Up-selling strategies
- Promotions and discounts
Timeline
DME Sales & Customer Service
Clarks Orthopedic and Medical
01.2014 - Current
Assistant Manager
Enterprise Rent A Car
01.2006 - 01.2012
Bachelor of English -
Centenary College
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