Dawn Morris
Billings
Summary
Strategic Human Resources and Labor Relations leader with extensive experience as HR Business Partner and Employee & Labor Relations advisor in unionized environments. Expertise in resolving employee relations issues, leading collective bargaining, and aligning HR initiatives with organizational objectives. Proven ability to enhance compliance and organizational effectiveness while fostering robust relationships across diverse workforces.
Overview
8
8
years of professional experience
1
1
Certification
Work History
SENIOR ADVISOR, LABOR & EMPLOYEE RELATIONS
Phillips 66
Billings
06.2023 - Current
- Serve as a lead negotiator in union discussions, partnering with stakeholders and union representatives to reach timely, compliant agreements.
- Lead labor and employee relations activities by analyzing workplace issues, assessing needs, identifying root causes, and guiding effective resolution.
- Managed grievance and arbitration process, representing company in hearings and preparing supporting documentation to ensure compliance and effective resolution.
- Conduct workplace investigations; gather and evaluate facts; draft corrective action documentation; and advise leaders on actions that improve morale, productivity, and performance.
- Advised leaders on CBA interpretation and consistent policy application; coached managers to enhance employee and labor relations capabilities.
- Partnered with HR Business Partners and leaders to align HR practices with strategic initiatives and actively contributed to special projects.
HUMAN RESOURCES BUSINESS PARTNER
Billings Clinic
Billings
07.2020 - 06.2024
- Acted as a strategic HR partner to leaders at all levels, providing guidance on organizational design, workforce planning, succession planning, and talent decisions to support business objectives.
- Partnered with leaders and employees to enhance work relationships, morale, and retention, fostering a more engaged and stable workforce.
- Managed and resolved complex employee relations issues through thorough, objective workplace investigations, recommending compliant resolutions to ensure fair outcomes.
- Provided day-to-day performance management support including leadership development, mentoring, employee coaching/counseling, and guidance on corrective and disciplinary actions.
- Built and maintained strong relationships as a trusted advisor to operational leadership, providers, and staff, ensuring alignment between HR practices and organizational values.
- Developed and delivered training and education for leaders, staff, and physicians on HR policies, performance management, employee relations, and related topics.
- Conducted risk analyses, monitored HR trends and metrics, and designed processes and workflows to address barriers, mitigate risk, and improve HR service delivery.
- Contributed actively to labor relations as a member of the Hospital/Union Conference Committee, participating in collective bargaining negotiations and providing expertise on contract provisions.
- Participated on the Controlled Substance Oversight Committee, collaborating on policy, compliance, and risk mitigation in a regulated clinical environment.
- Assisted with retirement benefits administration, ensuring accuracy, confidentiality, and adherence to plan rules and regulatory requirements.
- Contributed to development and execution of organization’s Human Resources strategy, aligning HR initiatives with clinical and operational priorities to support overall business objectives.
PROVIDER BENEFITS CONSULTANT
Billings Clinic
Billings
12.2019 - 07.2020
- Led benefit administration for providers and executives, serving as a primary resource for complex, high-sensitivity compensation and benefits matters.
- Participated in the planning, organization, implementation, and coordination of benefits programs, including medical, dental, vision, life insurance, leave of absence programs, long-term disability, and retirement plans.
- Reviewed and presented total rewards and benefit offerings to prospective physicians, APPs, directors, and executive leadership candidates as part of the recruitment and interview process.
- Onboarded physicians, residents, APPs, directors, and executives, ensuring understanding of benefits, HR processes, and organizational expectations.
- Managed all aspects of provider and executive leaves of absence (FMLA, workers’ compensation, ADA, short- and long-term disability), balancing regulatory compliance and operational needs.
- Managed provider and executive retirement plans, including 457(f), 457(b), 403(b), and 401(a).
EMPLOYEE & LABOR RELATIONS COORDINATOR
Billings Clinic
Billings
03.2018 - 12.2019
- Developed and administered Employee Relations program, ensuring consistent, fair, and legally compliant HR practices across the organization.
- Ensured interpretation and application of HR programs, policies, and procedures complied with organizational standards and federal/state employment laws.
- Played a key role in developing and implementing HR policies and procedures, supporting consistent people practices across the organization.
- Advised and coached managers and supervisors on personnel practices and policy interpretation, enhancing performance management and compliance with employment laws.
- Conducted workplace investigations into complaints, policy violations, and performance/behavioral concerns, documenting findings and recommending appropriate actions.
- Designed and delivered training and education sessions for leaders, staff, and physicians on employee relations, policy, and compliance topics.
- Served as a member of the Executive HR Committee and Hospital/Union Conference Committee, shaping HR and labor relations strategy at the organizational level.
- Participated in collective bargaining negotiations and provided expert contract interpretation, including administration of grievance procedures.
- Administered unemployment insurance and oversaw compliance with ADA, FMLA, and workers’ compensation regulations.
- Managed retirement benefits administration and supported new employee orientation and open enrollment processes.
- Supervised and developed a team, including assigning work, monitoring timecards, coordinating schedules, overseeing performance and discipline, and conducting annual evaluations.
- Contributed to organization’s People/HR strategy by aligning employee and labor relations activities with broader business objectives.
Education
Bachelor of Science - Business Administration
Colorado State University
Certified Labor Relations Professional -
Michigan State University
Skills
- Labor negotiations
- Grievance management
- Policy interpretation
- Workplace investigations
- Training development
- Employee engagement
Certification
Certified Labor Relations Professional, Michigan State University
Timeline
SENIOR ADVISOR, LABOR & EMPLOYEE RELATIONS
Phillips 66
06.2023 - Current
HUMAN RESOURCES BUSINESS PARTNER
Billings Clinic
07.2020 - 06.2024
PROVIDER BENEFITS CONSULTANT
Billings Clinic
12.2019 - 07.2020
EMPLOYEE & LABOR RELATIONS COORDINATOR
Billings Clinic
03.2018 - 12.2019
Bachelor of Science - Business Administration
Colorado State University
Certified Labor Relations Professional -
Michigan State University