Dawn Wagner
Shelby
Summary
Dynamic professional with a proven track record at Youth Dynamics, excelling in client advocacy and teamwork. Leveraged individualized treatment planning and collaboration to enhance service delivery and client outcomes. Demonstrated exceptional ability in engaging families and navigating community resources, significantly improving access to support services.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Therapeutic Case Manager
Yellowstone Boys and Girls Ranch
10.2024 - Current
- Conducted thorough assessments of clients'' needs, informing the development of targeted intervention strategies.
- Established trust with clients through empathetic listening and consistent follow-through on commitments made during sessions.
- Coordinated with interdisciplinary teams to provide comprehensive services for clients, resulting in more effective care.
- Participated in community events to promote services and engage with public.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Monitored program performance and outcomes for successful delivery of services.
- Partnered with local organizations to expand access to social and community services.
Youth Mentor Manager
Youth Dynamics
07.2022 - 10.2024
- Coordinated with parents, teachers, and other stakeholders to ensure consistent support for the youth''s overall development.
- Encouraged the exploration of personal interests by guiding youths in identifying their strengths and passions.
- Strengthened leadership abilities in youths by providing opportunities for them to take on responsibilities within group activities or projects.
- Established a safe and supportive environment for open discussion, fostering strong relationships between mentors and mentees.
- Coordinated with different service providers to meet clients' individual needs.
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Implemented goal-setting strategies with mentees, promoting personal accountability and growth towards their objectives.
- Developed strong communication skills in youths by providing constructive feedback and regularly engaging them in reflective conversations about their progress.
- Connected youths with relevant resources such as scholarships or internships, enhancing their future opportunities for success.
Administrative Support Assistant
Youth Dynamics
02.2011 - 03.2014
- Collaborated with cross-functional teams to complete projects on time and within scope, meeting organizational objectives.
- Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
- Enhanced team collaboration by coordinating schedules and organizing meetings for optimal communication and task completion.
- Handled confidential information with discretion, maintaining trust among colleagues and clients alike.
- Provided exceptional customer service by addressing inquiries promptly and professionally, nurturing positive client relationships.
- Created organized systems for ordering office supplies regularly, reducing downtime due to lack of necessary materials.
- Assisted executives with various day-to-day tasks such as calendar management and correspondence handling.
- Monitored deadlines closely and submitted required documentation punctually.
- Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
- Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity.
Family Services Assistant
Youth Dynamics
09.2010 - 02.2011
- Developed and maintained relationships with community organizations and agencies.
- Facilitated communication between clients and other service providers.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Monitored progress towards service plan goals.
- Provided support to social service clients in navigating available resources.
- Developed and maintained accurate records of programs and services.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
Head Housekeeper
Crossroads Inn
05.2008 - 10.2010
- Completed schedules, shift reports, and other business documentation.
- Evaluated employee performance and developed improvement plans.
- Managed laundry sorting, washing, drying, and ironing.
- Trained and mentored all new personnel to maximize quality of service and performance.
Para Educator
Everett School District
09.1998 - 08.2003
- Collaborated with instructors to develop engaging lesson plans.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Monitored student progress and adjusted instruction to meet individual needs.
- Fostered student curiosity and interest through creative hands-on activities.
Education
High School Diploma -
Eisenhower Highschool
Lawton, OK06-1990
Skills
- Teamwork orientation
- Clinical documentation
- Client advocacy
- Individualized treatment planning
- Family engagement
- Self-care promotion
- Progress monitoring
- Behavioral assessment
- Community resource navigation
- Teamwork
- Teamwork and collaboration
- Time management
Accomplishments
- Achieved client goals by completing treatment plans with accuracy and efficiency.
Certification
- Mandt
- ARC
- Visit Coaching
Timeline
Therapeutic Case Manager
Yellowstone Boys and Girls Ranch
10.2024 - Current
Youth Mentor Manager
Youth Dynamics
07.2022 - 10.2024
Administrative Support Assistant
Youth Dynamics
02.2011 - 03.2014
Family Services Assistant
Youth Dynamics
09.2010 - 02.2011
Head Housekeeper
Crossroads Inn
05.2008 - 10.2010
Para Educator
Everett School District
09.1998 - 08.2003
- Mandt
- ARC
- Visit Coaching
High School Diploma -
Eisenhower Highschool
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