Dawna Fox
Great Falls
Summary
Detail-oriented professional with expertise in electronic health records and compliance assurance. Proven ability to effectively manage clinic operations and support healthcare teams.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Administrative Medical Assistant
Turn Key Health Clinics
Great Falls
09.2022 - Current
- Scheduled inmate appointments and managed the clinic's daily calendar.
- Coordinated lab tests and managed specialist referrals to ensure timely patient care.
- Ensured compliance with clinic policies and healthcare regulations during operations.
- Supported team members by training new staff on office procedures and systems.
- Managed incoming telephone calls by directing them to appropriate staff and documenting messages for follow-up.
- Assisted with referrals and prepared medical records for inmates.
- Perform monthly inventory of all medications and medical supplies.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Submitted diagnosis and procedure codes for third party payers.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Assisted healthcare providers with inmate intake and documented medical histories to support accurate treatment.
- Maintained accurate inmate records in electronic health record systems to enhance data integrity and accessibility.
Alluvion Health
Administrative Assistant
Great Falls
11.2020 - 08.2022
- Managed inventory and supplies to ensure materials were available when needed.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Executed daily tasks with precision in designated role.
Accounts Receivable Clerk
Loenbro
Great Falls
10.2018 - 05.2020
- Managed customer invoices and ensured timely processing of payments.
- Reconciled accounts to maintain accurate financial records.
- Communicated with clients to resolve outstanding balances and establish payment arrangements, enhancing customer relations.
- Utilized accounting software to track payments and generate statements.
- Processed invoices, credit memos, and related documents, ensuring accurate account management.
- Monitored accounts receivable report, checking for late, delinquent, or missing invoices, and payments.
- Assisted in month-end closing activities such as preparing journal entries, reconciling accounts, and creating financial reports.
Pharmacy Technician
Shopko Pharmacy
Lewistown
01.2018 - 06.2018
- Processed prescription orders accurately and efficiently for customers.
- Managed inventory levels to maintain stock availability and optimize storage practices.
- Delivered customer service by addressing inquiries and resolving issues to enhance patient satisfaction.
- Maintained pharmacy cleanliness and compliance with safety regulations consistently.
- Operated pharmacy software for prescription management and billing tasks effectively.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Executed data entry for patient profiles, billing information, and prescription orders into pharmacy software system with attention to accuracy.
Pharmacy Technician
Osco Pharmacy
Lewistown
07.2001 - 12.2017
- Processed prescription orders accurately and efficiently for customers.
- Assisted pharmacists in preparing medication and compounding prescriptions.
- Managed inventory levels to maintain stock availability and optimal storage conditions.
- Operated pharmacy software for accurate prescription management and billing.
- Collaborated with healthcare professionals to ensure patient safety and medication accuracy.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Assisted in training new employees on pharmacy procedures.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Verified prescriptions and drug labels, documents and packages.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Transmitted claims to insurance companies and reconciled EOBs to ensure timely payments.
Medical Assistant
Central Montana Community Health Center
Lewistown
01.2012 - 06.2015
- Assisted healthcare providers with patient examinations and medical procedures.
- Administered injections and medications as directed by physician, ensuring patient safety and comfort.
- Collected patient histories and recorded vital signs accurately.
- Coordinated patient scheduling and managed appointments to optimize clinic workflow.
- Maintained and organized medical records in compliance with healthcare regulations.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Collected samples from patients for laboratory testing purposes.
- Performed administrative tasks, including billing and insurance verification.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Sanitized and inspected medical equipment according to established health and safety standards.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
Education
High School Diploma -
Canby Christian School
Canby, OR06-1990
Skills
- Electronic health records
- EHR management
- Appointment scheduling
- Medical office procedures
- Compliance assurance
- HIPAA regulations
- Healthcare communication
- Inventory management
- Time management
- Organizational skills
- Problem solving
- Administrative support experience
Certification
- National Pharmacy Technician Certification
- State of Montana Pharmacy Technician Certification
- BLS Certification
- HIPAA Compliance Certification
- Criminal Justice Information Service Certification
Timeline
Administrative Medical Assistant
Turn Key Health Clinics
09.2022 - Current
Alluvion Health
Administrative Assistant
11.2020 - 08.2022
Accounts Receivable Clerk
Loenbro
10.2018 - 05.2020
Pharmacy Technician
Shopko Pharmacy
01.2018 - 06.2018
Medical Assistant
Central Montana Community Health Center
01.2012 - 06.2015
Pharmacy Technician
Osco Pharmacy
07.2001 - 12.2017
High School Diploma -
Canby Christian School