Deborah Brewer
Miles City
Summary
Results-driven professional with a strong background in patient management and claims supervision. Recognized for training new staff, improving operational workflows, and delivering high-quality customer service to foster patient trust and satisfaction.
Overview
35
35
years of professional experience
Work History
Amazon Prep and Ship
Self-employeed
Miles City, MT
10.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Patient Service Representative
Intermountain Healthcare
Miles City, MT
10.2019 - 01.2026
- Managed patient scheduling to optimize clinic flow and reduce wait times.
- Collaborated with healthcare providers to ensure seamless patient communication and care coordination.
- Trained new staff on patient management systems and customer service protocols.
- Resolved patient inquiries efficiently, enhancing overall satisfaction and trust in services provided.
Claims Supervisor
Walmart
Miles City, MT
07.2016 - 10.2019
- Supervised claims processing to ensure compliance with company policies and industry regulations.
- Mentored team members on effective claims handling and customer service best practices.
- Led initiatives that enhanced accuracy in claim assessments, reducing errors and improving service quality.
- Fostered a positive work environment that promoted collaboration, teamwork, and open communication among staff members.
- Developed training materials to enhance staff knowledge of claims procedures and systems.
Receiving Supervisor
Walmart
Miles City, MT
10.2003 - 07.2016
- Supervised receiving operations, ensuring accurate inventory management and compliance with safety standards.
- Streamlined processes for incoming shipments, reducing delays and enhancing overall efficiency.
- Trained and mentored staff on best practices in receiving and inventory control procedures.
- Implemented quality assurance protocols to minimize discrepancies during the receiving process.
Secretary/Assistant Bookkeeper
Western Empire Emporium
Billings, MT
06.2000 - 09.2002
- Managed office correspondence and ensured timely communication among departments.
- Organized and maintained confidential files, enhancing data retrieval efficiency.
- Coordinated scheduling for executive meetings and appointments, optimizing calendar management.
- Implemented improved filing systems, resulting in streamlined document access.
- Oversaw inventory management for office supplies, maintaining adequate stock levels to support daily operations.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Assisstant Manager
Little Big Men
Laurel, MT
08.1997 - 06.2001
- Coordinated daily operations to ensure adherence to company policies and procedures.
- Trained and mentored staff, enhancing team performance and service quality.
- Developed and implemented process improvements, increasing operational efficiency.
- Oversaw inventory management, ensuring accuracy and timely restocking of supplies.
- Part time bookkeeping
Owner/Operator
Self
Dumont, IA
03.1991 - 06.1995
- Developed and implemented operational strategies to optimize business efficiency.
- Managed daily operations, ensuring seamless workflow and high-quality service delivery.
- Trained and mentored staff, fostering a collaborative work environment.
- Conducted market research to identify trends and inform product offerings.
Education
High School Diploma -
Hampton High School
Hampton, IA05-1988
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Payment collection
- Scheduling appointments
- Medical terminology
- Patient greeting
- Office administration
- Document filing
- Reception management
- Directing callers
- Medicaid
- Phone etiquette
- Typing 35-40 wpm
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
Timeline
Amazon Prep and Ship
Self-employeed
10.2024 - Current
Patient Service Representative
Intermountain Healthcare
10.2019 - 01.2026
Claims Supervisor
Walmart
07.2016 - 10.2019
Receiving Supervisor
Walmart
10.2003 - 07.2016
Secretary/Assistant Bookkeeper
Western Empire Emporium
06.2000 - 09.2002
Assisstant Manager
Little Big Men
08.1997 - 06.2001
Owner/Operator
Self
03.1991 - 06.1995
High School Diploma -
Hampton High School