DENISA LITA
Triq sant Antnin Sliema Malta
Summary
Customer Support Specialist with 3 years in gaming, providing multi-platform support. Fluent in English, Albanian, Turkish, and Spanish, with a proven track record of issue resolution and enhanced customer satisfaction. Strong communication skills and cultural sensitivity ensure high-quality service delivery.
Overview
2026
2026
years of professional experience
Work History
Translator and Interpreter
Turkish Chamber of Commerce
12.2019 - 12.2025
- Facilitated communication between Turkish and English speakers during meetings.
- Researched industry terminology to improve translation quality.
ASSISTANT TEACHER (Turkish Course for Children)
Yunus Emre Institute
- Developed lesson plans aligned with curriculum standards.
- Monitored student progress and provided feedback for understanding.
CUSTOMER SUPPORT (Spanish & Albanian Markets)
Invesco Market
Handled promotional offers and resolved user issues effectively.
Ensured compliance and maintained security standards.
Pitboss
Eeze
02.2025 - Current
- Supervised gaming operations to ensure compliance with regulations.
- Monitored tables for fair play and resolved disputes.
GAME PRESENTER
EEZE
01.2022 - 01.2024
- Led live casino games including roulette, blackjack, baccarat.
Education
Bachelor of Arts - Foregin Languages
University of Tirana
Skills
- Written translation
- Fluent bilingualism
- Effective communication techniques
- Cultural awareness
Timeline
Pitboss
Eeze
02.2025 - Current
GAME PRESENTER
EEZE
01.2022 - 01.2024
Translator and Interpreter
Turkish Chamber of Commerce
12.2019 - 12.2025
Bachelor of Arts - Foregin Languages
University of Tirana
ASSISTANT TEACHER (Turkish Course for Children)
Yunus Emre Institute
CUSTOMER SUPPORT (Spanish & Albanian Markets)
Invesco Market
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