DEVENDAR MALLARAPU

• Led the front-of-house team by managing daily shifts, coordinating schedules, and monitoring staff performance.

• manages inventory levels, checks for low items, and places new purchase orders with vendors

• Managed all opening and closing procedures, including cash handling, register reconciliation, and safe drops.

• Oversaw inventory management by tracking stock levels, placing vendor orders, and minimizing product waste.

• Trained and mentored new baristas on espresso extraction, milk texturing, and customer service standards.

• Resolved customer inquiries and complaints promptly to maintain a welcoming atmosphere and high satisfaction.

• Enforced strict compliance with local health, safety, and food hygiene regulations across all shifts.

• Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.

• Skilled in brewing various coffee beverages
• Efficiently managing café supplies
• Maintaining a clean and organized café
• Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
• Manage transactions with customers using cash registers
• Scan goods and ensure pricing is accurate
• Collect payments whether in cash or credit
• Redeem stamps and coupons
• Accurately counted the money in drawers at the end of shifts and logged numbers
• Keep the checkout area clean and organized all the times
• Participate in store housekeeping
• Ensuring hygiene standards are followed
• Processed customer transactions efficiently using point-of-sale systems.

• Deliver a wide variety of items to different addresses and through different routes
• Follow routes and time schedule
• Load, unload, prepare, inspect and operate a delivery vehicle
• Ask for feedback on provided services and resolve clients’ complaints
• Collect payments
• Inform customers about new products and services
• Complete logs and reports
• Follow DOT regulations and safety standards

• Managed loan processing workflows, ensuring compliance with regulatory standards and internal policies.
• Collaborated with cross-functional teams to streamline processes, reducing turnaround times for loan approvals.
• Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
• Ensured compliance with national and local laws through regular policy reviews and updates.
• Developed and implemented customer service protocols to enhance client satisfaction and retention rates.
• Analyzed financial data to identify trends, providing actionable insights for risk management strategies.
• Led training sessions for new staff on operational procedures and customer interaction techniques.