Diandra Sammut
Qawra
Summary
Developed key leadership and communication skills in a dynamic, customer-centric setting, I am currently embarking on a career transition and committed to utilising my expertise in team management and problem-solving. Moreover, I played a role in overseeing the recruitment process for new cabin crew members at KMMA in June 2024. This involved application review, conducting interviews and evaluation of candidates' suitability for the position.
Overview
10
10
years of professional experience
Work History
In Flight Manager
KM Malta Airlines
04.2024 - Current
- Conduct pre-flight briefings to confirm all crew members are well-informed and prepared for each flight.
- Liaise with ground staff and flight crew to manage time-sensitive tasks such as boarding and turnaround processes to ensure flights operate on schedule.
- Oversee and manage the team, ensuring they perform their duties, safety and time efficiency on all flights.
- Maintain the quality of in-flight service, addressing customer needs and resolving any issues to guarantee a positive travel experience.
InFlight Manager
Air Malta
03.2023 - 03.2024
Cabin Crew
Air Malta
04.2016 - 03.2024
- Delivering a good standard of customer service and maintaining it throughout the flight
- Approachable and friendly at all times whilst understanding when passengers have queries
- Assertive and clear when communicating
- Trained to take lead and be prompt to deal with security and emergency situations which may arise
Administration
DeVere and Partners Holding Ltd
09.2014 - 10.2015
- Dealing with telephone and email enquiries from consultants
- Organising and storing paperwork, documents and computer-based information
- Maintain management information systems (manual and computerised)
- Sending all valuations enquiries and information on time
- Review and answer correspondence
- Liaising with staff in other departments and with external contacts
Education
Bachelor - Work & Human Resources
University of Malta
12-2025
Matriculation and Secondary Education Certificate - Information Technology, Italian, English, Pure Maths, Religion and Systems of Knowledge
G.F Abela Junior College Malta
01.2013
Skills
Leadership and Team management
Strong Communication Skills
Problem-Solving and Decision-Making
Provide a Good Service
Conflict Management
Time Management Skills
First-Aid and Emergency Response
Timeline
In Flight Manager
KM Malta Airlines
04.2024 - Current
InFlight Manager
Air Malta
03.2023 - 03.2024
Cabin Crew
Air Malta
04.2016 - 03.2024
Administration
DeVere and Partners Holding Ltd
09.2014 - 10.2015
Matriculation and Secondary Education Certificate - Information Technology, Italian, English, Pure Maths, Religion and Systems of Knowledge
G.F Abela Junior College Malta
Bachelor - Work & Human Resources
University of Malta
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