Diane Schilling
Billings
Summary
A results-driven development professional with strong focus on team collaboration and achieving impactful outcomes. Extensive experience in designing and executing training programs that align with organizational goals. Recognized for adaptability and reliability in dynamic environments, utilizing effective communication and leadership skills.
Overview
27
27
years of professional experience
Work History
Medication Aide
Highgate Senior Living
09.2023 - Current
- Maintains a safe and clean environment by adhering to infection control protocols during medication administration.
- Achieves high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
- Demonstrates adaptability in the face of medical emergencies, providing crucial assistance during critical situations as needed.
- Safeguards patients from potential drug interactions by carefully reviewing their medical histories before administering any new medications.
- Reduces medication errors by diligently maintaining and updating medication records for each patient.
- Demonstrates comprehensive knowledge of state regulations regarding medication administration, staying current on updates as needed.
- Administers prescribed drugs to high-volume patient caseload.
- Ensures consistent treatment by effectively communicating with multidisciplinary healthcare teams.
Residential Coordinator
Residential Support Services
09.2021 - Current
- Mentors Direct Support Professionals and group home managers through training and education to foster ongoing growth as professionals in this field.
- Consults with the medical coordinator to determined need for special assessment activities for complex cases, effectively handling protocols.
- Monitors and inspects staff processes to eliminate hazards posed for both clients and staff while ensuring continuous compliance with regulations.
- Mitigates potential risks associated with complex medical conditions through careful assessment of individual needs during the development of personalized protocols.
- Collaborates with multidisciplinary teams to create customized, comprehensive, holistic protocols for optimal client outcomes.
- Ensures continuity of care by maintaining thorough records of updates to protocols and treatment goals achieved.
- Enhances application of healthcare practices in alignment with state laws and regulations.
- Implements evidence-based practices into protocol design to ensure optimal results in line with current best-practice recommendations.
- Conducts facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and clients for continued compliance with associated regulations and licensing requirements.
Psychiatric Technician
California Department of Corrections
09.2010 - 12.2020
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
- Implemented behavior modification strategies based on individual patient needs, contributing to improved functioning within daily life activities.
- Provided compassionate support to patients during group therapy sessions, fostering trust and open communication.
- Collaborated with multidisciplinary teams to develop comprehensive care plans, improving overall patient outcomes.
- Increased patient engagement by introducing therapeutic activities tailored to individual needs.
- Improved patient well-being with development and implementation of individualized care plans.
- Administered medication to patients, ensuring adherence to treatment plans.
- Reduced incidents of aggressive behavior by implementing de-escalation techniques.
Director of Staff Development
Country View Alzheimer's Center
03.2007 - 09.2010
- Improved staff performance by designing and implementing comprehensive training programs.
- Transformed underperforming teams into high-performing units through targeted skills development interventions.
- Aligned staff development strategies with overall business objectives, ensuring optimal results across departments.
- Evaluated success of training efforts, making necessary adjustments for improved outcomes.
- Fostered a culture of continuous learning through the implementation of various professional development activities.
- Ensured regulatory compliance in all aspects of staff development, including licensing, certifications, and continuing education requirements.
- Strengthened interpersonal relationships among team members by promoting open communication channels and conflict resolution techniques.
- Created customized coaching programs to address individual staff needs and accelerate career progression.
- Performed reviews of employee work performance to check for areas in need of additional training.
- Developed and delivered new hire training programs and continuous professional development.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Implemented new learning strategies depending upon employees' skill levels.
- Coordinated and prioritized required training courses for licensed and certified nursing saff.
Licensed Vocational Nurse
Maxim Healthcare Agency
05.2001 - 03.2007
- Prevented medication errors by meticulously reviewing physician orders and administering medications as prescribed.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Cared for wounds, provided treatments, and assisted with procedures.
- Facilitated effective communication between patients, families, and healthcare providers to ensure continuity of care during transitions between facilities or levels of care.
- Advocated for patients'' needs effectively, working closely with healthcare providers to develop and implement appropriate care plans.
- Strengthened infection control measures by strictly following hand hygiene protocols and utilizing personal protective equipment when necessary.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Fostered a positive work environment by collaborating with colleagues, sharing knowledge, and mentoring new nursing staff members.
- Conducted comprehensive assessments of newly admitted patients, identifying individual needs and developing tailored nursing interventions accordingly.
- Assisted physicians during examinations and procedures, ensuring safe practices were maintained throughout each encounter.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
Clinical Nurse Assistant
Saint Agnes Medical Center
06.1998 - 05.2001
- Assisted with special procedures and tests such as EKGs
- Stayed current on patients' conditions, monitoring, documenting, and communicating important changes in vital signs
- Supported patient dignity when helping with personal care, assisting with mobility, and completing examinations
- Uphold exceptional standards for patient care and information protection every day
- Tracked conditions and behaviors, updated records, and immediately reported notable changes
- Aided in coordinating smooth admissions, discharges, and transfers of unit patients
- Completed activities of daily living such as hair care, oral hygiene, and bathing
- Responded immediately to emergencies and helped coordinate life-saving care
- Completed specific nursing and patient care assignments under direct supervision of the RN
- Protected patients from direct harm or infection risks by practicing universal precautions
- Assisted individuals in dealing with stressful situations with emotional support and compassionate care
- Oriented, trained, and mentored new personnel in unit operations and patient care practices
Education
Psychiatric Technician -
West Hills Community College
Coalinga, CADirector of Staff Development Instructor - Director of Staff Development
Quality Care Health Foundation
Pleasanton, CAGeneral nursing pre requisites -
Clovis Community College
Clovis, CA05.2004
Vocational Nursing -
Clovis Adult Education
Clovis, CA05.2001
Skills
- Condition monitoring
- Care plan implementation
- Intake recording
- Family support and assistance
- Admitting support
- Electronic charting
- Analytical thinking
- Critical thinking
- Written communication
- Multitasking
- Symptom documentation
Timeline
Medication Aide
Highgate Senior Living
09.2023 - Current
Residential Coordinator
Residential Support Services
09.2021 - Current
Psychiatric Technician
California Department of Corrections
09.2010 - 12.2020
Director of Staff Development
Country View Alzheimer's Center
03.2007 - 09.2010
Licensed Vocational Nurse
Maxim Healthcare Agency
05.2001 - 03.2007
Clinical Nurse Assistant
Saint Agnes Medical Center
06.1998 - 05.2001
General nursing pre requisites -
Clovis Community College
Psychiatric Technician -
West Hills Community College
Director of Staff Development Instructor - Director of Staff Development
Quality Care Health Foundation
Vocational Nursing -
Clovis Adult Education
Similar Profiles
Veronica ChavezVeronica Chavez
Nurse at Highgate Senior LivingNurse at Highgate Senior Living
Rene ReinhardtRene Reinhardt
Med Aide/ Carepartner at Highgate Senior LivingMed Aide/ Carepartner at Highgate Senior Living
Natasha HuffNatasha Huff
Care Partner at Highgate Senior LivingCare Partner at Highgate Senior Living