Diego Banderley Ardila Jimeno
Gallatin Gateway
Summary
Dedicated Front Desk Manager with proven expertise in customer service and team collaboration. Skilled in efficient check-in/check-out processes and staff training, ensuring a welcoming atmosphere for guests.
Overview
5
5
years of professional experience
Work History
Front Desk Manager
Rainbow Ranch Lodge
Gallatin Gateway
02.2026 - Current
- Managed front desk operations to ensure smooth guest check-in and check-out processes.
- Assisted guests with inquiries, providing excellent customer service and support.
- Coordinated room assignments and ensured accurate data entry in reservation systems.
- Trained new front desk staff on procedures and customer service standards.
- Handled guest complaints efficiently, maintaining a professional demeanor at all times.
- Collaborated with housekeeping to ensure room readiness for incoming guests.
- Maintained an organized front desk area, ensuring a welcoming atmosphere for guests.
- Managed guest check-in and check-out procedures, reservations, and payments.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Oversaw cash and credit card payment transactions at the front desk.
- Assisted with training new staff members on front desk procedures and policies.
English and French Teacher
Business English School
Bogota
05.2024 - 02.2026
- Developed engaging lesson plans for diverse language proficiency levels.
- Facilitated interactive classes to enhance student speaking and listening skills.
- Assessed student progress through regular quizzes and assignments.
- Organized cultural events to promote French language immersion experiences.
- Utilized multimedia tools to support language learning in the classroom.
- Developed lesson plans and activities that focused on French grammar, pronunciation, and culture.
- Integrated technology into lessons by using online tools such as Quizlet Live or Kahoot!.
- Served as an advisor for student clubs dedicated to the study of French culture or literature.
- Promoted comprehension of written French by compiling and assigning reading materials.
- Developed class learning plans to meet district and statement requirements for instruction.
- Collaborated with other teachers to develop interdisciplinary projects related to the French language.
Salesperson
Tienda Habitar
Bogota
04.2021 - 05.2022
- Assisted customers with product selection and informed them about features.
- Maintained an organized sales floor and ensured products were well-displayed.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Collaborated with team members to create engaging promotional displays and events.
- Responded to customer inquiries, providing excellent service and support throughout sales.
- Monitored inventory levels and communicated restocking needs to management effectively.
- Developed product knowledge through training sessions to better assist customers.
- Resolved customer complaints promptly and efficiently.
- Educated customers about products and services offered by the company.
- Advised customers on the latest product features and benefits.
Education
Associate of Science - Modern Languages
ECCI University
Bogota, Colombia03-2027
High School Diploma -
Gimnasio Catolico San Nicolas De Bari
Madrid, Colombia12-2020
Skills
- Customer service
- Lesson planning
- Language instruction
- Team building
- Conflict resolution
- Cultural awareness
Languages
English
Full Professional
Spanish
Native/ Bilingual
French
Professional
Timeline
Front Desk Manager
Rainbow Ranch Lodge
02.2026 - Current
English and French Teacher
Business English School
05.2024 - 02.2026
Salesperson
Tienda Habitar
04.2021 - 05.2022
Associate of Science - Modern Languages
ECCI University
High School Diploma -
Gimnasio Catolico San Nicolas De Bari