DIPENDRA RIJAL
DHADING
Summary
Background includes customer service, training and restaurant work in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members. Well-versed in all beverage types and specialty preparations. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
5
5
years of professional experience
Work History
Barista Trainer
Coffee Break Cafe And Bistro
03.2022 - Current
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Streamlined workflow processes for better customer service and reduced wait times.
- Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
- Established strong relationships with suppliers to ensure timely delivery and quality of coffee beans, syrups, and related products.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Handled cash and processed payments accurately to avoid errors.
- Customized training strategies based on individual barista knowledge, experience and strengths.
Barista
The Cliffside Resort
03.2019 - 11.2021
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Bachelor Level - Business Studies
ED-MARK COLLEGE
Kalanki, Kathmandu Nepal03.2018
Skills
- Leadership Experience
- Health Codes Compliance
- Sales Proficiency
- Employee Performance Management
- Complaint Handling
- Coffee Expertise
Additional Information
- Obtained Maltese Driving License (AM, B1, B)
- Obtained Nepalese Driving License(A, B)
- Fast Learner
- Great communication skills
- Computer Knowledge
Languages
Nepali
Native language
English
Advanced
C1
Hindi
Proficient
C2
Maltese
Elementary
A2
Timeline
Barista Trainer
Coffee Break Cafe And Bistro
03.2022 - Current
Barista
The Cliffside Resort
03.2019 - 11.2021
Bachelor Level - Business Studies
ED-MARK COLLEGE
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