Doreen Maria Scerri
Summary
I am an outgoing person, capable of working on my own initiative or with a team. I can be a leader as well as a follower. I am a punctual, organized, reliable, loyal, and honest person. I can work well under pressure and be flexible in my job. I am a good listener and a quick learner. I love to learn new things and would always like to improve myself for the better of the team. I believe in respect for my superiors as well as my colleagues. I enjoy cooking, I love to read books in my free time and learn new languages.
Overview
6
6
years of professional experience
Work History
Play Worker
FES
12.2023 - Current
- Enhanced children''s social skills by organizing and supervising group activities.
- Promoted physical development through the implementation of various sports and outdoor activities.
- Developed creative thinking in children by incorporating arts and crafts projects into daily routines.
- Ensured child safety through diligent supervision, adherence to established policies, and routine inspections of play areas.
- Maintained a clean, organized, and stimulating environment for children to explore, learn, and grow.
- Collaborated with other Play Workers to develop engaging curriculum that catered to diverse learning styles and interests.
- Supported emotional growth in children by providing guidance on conflict resolution, empathy-building activities, and fostering peer relationships.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Encouraged children's emotional and social development.
- Monitored children's activities to verify safety and wellbeing.
- Served as role model for children by exercising appropriate decision-making and boundary-setting skills.
- Oversaw children on playground to monitor safety and suitability of activities.
- Fostered a sense of belonging among children by creating an inclusive atmosphere that celebrated diversity and promoted cultural awareness.
Shift Leader
HOTEL VIU57
05.2024 - Current
- All previous obligations with addition
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
Guest Service Agent
HOTEL VIU57
03.2023 - Current
- Collected room deposits, fees, and payments.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
Front Desk Officer
Edrichton Holidays LTD
05.2022 - 03.2023
- Front desk officer, I used greet clients at arrivals and check them in on arrival and depart them when they had to leave
- See to their daily problems and make sure they had a pleasant holiday
- Providing the necessary information to the guest, I also had to enter guest details into the system and make sure client paid for all his bills before departure
- Maintain files and records
- Receive walk in guests and provide accommodation for them
- Extension of stays that guests would require.
Steward
Malta Football association
11.2021 - 03.2022
- I had towel come people, check ID cards for security reasons, and make sure that everyone followed all COVID-19 measures
- (This was just some financial aid for my studies)
Stacker/ Cashier
Luna Holiday Complex Mini Market(summer job)
06.2018 - 09.2018
- I worked as a stacker and a cashier
- I used to maintain an accurate log sheet of daily moves, scanning inventory, and counting accurately and keep the shop well stocked up
- Also assist clients when they needed
- (This was a summer Job only as I was studying).
Education
A-Levels -
Giovanni Curmi Higher Secondary School
03.2022
O-Levels -
Maria Regina Secondary School Zokrija, Mosta
04.2019
Languages
Italian
English
Spanish
Recommendations
- Antonio Barrientos, General Manager, Edrichton Holidays LTD, +356 7923 5359, abarrientoslinan@gmail.com
- Elson Bajrami, Duty Manager, Edrichton Holidays LTD, +356 7930 7018, elsonbajrami2022@gmail.com
Personal Information
- Age: 19
- Nationality: half Maltese half Mexican
Timeline
Shift Leader
HOTEL VIU57
05.2024 - Current
Play Worker
FES
12.2023 - Current
Guest Service Agent
HOTEL VIU57
03.2023 - Current
Front Desk Officer
Edrichton Holidays LTD
05.2022 - 03.2023
Steward
Malta Football association
11.2021 - 03.2022
Stacker/ Cashier
Luna Holiday Complex Mini Market(summer job)
06.2018 - 09.2018
A-Levels -
Giovanni Curmi Higher Secondary School
O-Levels -
Maria Regina Secondary School Zokrija, Mosta
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