Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dorianne Grech

Human Resources & Payroll
Fgura

Summary

Dynamic professional with a proven track record in office administration and customer service, honing skills at AWAS. Excelled in maintaining data confidentiality and achieving significant improvements in document management and payroll processing.


Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.

Overview

16
16
years of professional experience

Work History

Administrator - HR & Payroll

AWAS
06.2021 - Current
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Computerized office activities, maintained employees communications, and tracked records.
  • Collected, validated, and distributed information to employees.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Gathering and checking timesheet for all employees
  • Running all payroll process including, working On Call calculations and Overtime
  • FS3 adjustments
  • Monthly Payroll Reports and documentation filing
  • All queries related to payroll
  • Calculations of performance Bonus
  • End of Year TAX and NI submissions
  • Daily sick leave report
  • HR Monthly Returns
  • Issuing of Vacancies and all recruitment process
  • Drafting of Employment contracts

Supplier Relations Specialist

FTIAS
11.2015 - 04.2021
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Followed all company policies and procedures to deliver quality work.
  • Developed strong client relationships through consistent communication and attentive service.
  • Prepared vendor invoices and processed incoming payments.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Reduced late payment penalties by closely monitoring due dates and managing timely payments.
  • Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
  • Reconciled bank accounts to verify accuracy of cash records.
  • Maintained high level of data integrity by consistently updating vendor information in the system accurately.
  • Assisted manager in conducting internal audits to analyze findings.
  • Trained new team members on accounts payable processes, fostering a productive work environment.
  • Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
  • Supported month-end closing process by preparing comprehensive journal entries and adjusting balances as necessary.
  • Trained new team members on accounting best practices, fostering a culture of continuous learning within the department.

Machine Operator

Tanprint Limted
11.2013 - 11.2015
  • Operated multiple machines simultaneously to meet production requirements.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Maintained equipment performance by lubricating and cleaning components.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.

Machine Operator

Carlo Gavazzi Malta Ltd
07.2013 - 10.2013
  • Operated machining equipment safely with team of operators.
  • Operated multiple machines simultaneously to meet production requirements.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Set up and ran machinery to produce exceptional products for industrial needs.

Sales Assistant

Cellcom
10.2008 - 06.2013
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.

Education

Leadership And Managment

Think Talent
06.2021

ECDL Standard

TCTC
Paola, Malta
05.2021

Certificate in Customer Relations

MCAST
Paola
09.2011

Secondary Education

Margaret Mortimer Girls' Junior Lyceum
Santa Lucija, Malta
04.2001 -

Skills

Office Administration

Customer Service

MS Office

Administrative Support

Attention to Detail

Recordkeeping and File Management

Office Management

Documentation And Reporting

Decision-Making

Data Confidentiality

Employee Supervision

Team Building and Leadership

Work Planning and Prioritization

Timesheet Processing

Deadline Adherence

Goal Setting

Policy writing

Languages

Maltese, English
Native language
Italian
Advanced
C1
French
Upper intermediate
B2
Spanish
Elementary
A2

Timeline

Administrator - HR & Payroll

AWAS
06.2021 - Current

Supplier Relations Specialist

FTIAS
11.2015 - 04.2021

Machine Operator

Tanprint Limted
11.2013 - 11.2015

Machine Operator

Carlo Gavazzi Malta Ltd
07.2013 - 10.2013

Sales Assistant

Cellcom
10.2008 - 06.2013

Secondary Education

Margaret Mortimer Girls' Junior Lyceum
04.2001 -

Leadership And Managment

Think Talent

ECDL Standard

TCTC

Certificate in Customer Relations

MCAST

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Dorianne GrechHuman Resources & Payroll