Doris Cassar

• Aided executive in personal tasks such as scheduling appointments or running errands when needed.
• Streamlined communication for better efficiency between executive and team members by acting as a liaison.
• Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
• Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
• Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.

• Negotiated contracts with corporate clients for preferred rates or allotments, strengthening partnerships and generating additional revenue streams.
• Assisted front office staff in managing walk-ins or last-minute changes during peak periods, maintaining smooth operations and guest satisfaction levels.
• Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
• Analyzed booking trends to forecast occupancy rates accurately, informing revenue management decisions.
• Participated in industry events or networking opportunities to build relationships with travel partners or industry professionals for referral business generation purposes.
• Coordinated group bookings for events or conferences, ensuring a seamless process from inquiry to checkout.
• Acted as a liaison between reservations and other hotel departments, ensuring seamless communication and efficient problem resolution.
• Enhanced customer satisfaction by efficiently managing reservations and providing exceptional service.
• Developed policies and procedures for the reservations department, ensuring consistency and adherence to brand standards.
• Managed team of reservation agents, ensuring high-quality service and accurate bookings.
• Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

• Established strong relationships with key stakeholders, facilitating open lines of communication and fostering a collaborative working environment.

Identified areas of improvement in study processes, leading to increased

productivity and cost-effective solutions.

• Worked closely with clinical operations teams to ensure smooth implementation of study protocols at participating sites, resulting in high levels of patient enrollment and retention.
• Mentored junior staff members, contributing to their professional growth and enhancing team performance overall.
• Managed all aspects of study close-out, ensuring timely delivery of final reports and proper archival of essential documentation for future reference or regulatory inspection purposes.
• Enhanced study efficiency by implementing effective project management strategies and tools.
• Monitored study budgets, identifying opportunities for cost savings without compromising on the quality or integrity of research conducted.
• Participated in quality assurance reviews to verify accuracy and reliability of data.
• Worked with programming to coordinate Study Data Tabulation Model maps.

This was a new project we had started called Destination Malta in conjunction with Maltese Movement in UK service which included flights, transfers from and to the airport, accommodation in hotels and apartments and Courier Services.

Following this other companies were formed i.e. Medallion Holidays , Belle Air Holidays and Malta Air Holidays

• Managed complex calendar coordination across multiple time zones for seamless meeting scheduling.
• Aided executive in personal tasks such as scheduling appointments or running errands when needed.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• This was mainly routine work however , during this time we also started operating for the first time the 40 footer trailers with the Italian firm Renzo Sani.