Professional Summary
Overview
Work History
Education
Skills
Timeline

Dovelynn Martinson

Occidental Hotel
Missoula
4
years of professional experience

Passionate and versatile leader with a background in hospitality, and experience in front desk management, housekeeping procedures, and fine dining, bar, and breakfast serving. Skilled in team support, Problem solving, cross-cultural communication, and maintaining high standards in fast-paced environments.

Work History

Server

4 Years 4 Months
Occidental Hotel | 03.2022 - 07.2026

Server| Front desk clerk | Housekeeper

  • Served in fine dining/breakfast diner/ bar environments.
  • provided excellent communication in all areas of work.
  • Built strong positive relationships with customers.
  • Served as a knowledgeable resource while answering guest inquiries about local attractions, restaurants, and events.
  • Helped with guest concerns and problem resolution.
  • Documented and assisted with hotel and restaurant reservations.
  • Maintained the historic character and carefully upkept furnishings and artifacts.
  • Handled cash, credit card, and point of sale transactions using a cash register and POS system.
  • Trained and onboarded new employees including international team members.
  • Mentored team members to ensure consistency in service, guest experience, and workplace expectations.
  • Followed food safety, sanitation, and hotel cleanliness standards.
  • Coordinated with multiple departments for smooth operations.
  • Maintained attention to detail while managing multiple responsibilities.
  • Maintained inventory levels and restocked as needed.
  • Assisted with opening and closing procedures.
  • Adapted through language strategies to effectively work with a multilingual team and gave support to non-English speaking guests.

Education

High School Diploma

Buffalo High Schoool | Buffalo, WY | 05-2026
  • Elected to Student Body President for 2025-2026 school year
  • Wyoming state Poetry Out Loud Champion (2026)
  • Wyoming Honor Jazz awards (2025)

Skills

Exceptional customer service
Customer interaction
Cash handling
Problem resolution
Task prioritization
Team collaboration
Adaptability
Communication
Suggestive selling
Strong work ethic
Food safety practices

Timeline

Server

Occidental Hotel
03.2022 - 07.2026Read More

Buffalo High Schoool

High School Diploma
Read More
Dovelynn Martinson